Inbound Business Account Representative

Cable ONE; Sioux Center (IA); Teletrabalho; USD 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision

Life insurance

Paid time off

401(k) match

Tuition reimbursement

Cable/internet stipend

Awards programs

Advancement opportunities

Collaborative environment

Resumo da oferta

Cable One and Sparklight are expanding their team of Business Inbound Sales Representatives for interim work-from-home. You will handle inbound calls from current customers seeking to disconnect or modify services, with the goal of retaining customers and protecting gross revenue.

We welcome remote applicants nationwide and may consider candidates in Phoenix, AZ. The role requires a customer-first mindset, persistence, and the ability to close sales while inputting orders accurately into

Qualificações

• Minimum six months in customer service; call center a plus.
• Able to push for results and close sales after rejection.
• Outgoing personality; able to direct conversations and close sales.
• Strong problem-solving with patience and empathy.
• Comfortable with fast-changing tech products.
• Reliability and regular attendance required.

Responsabilidades

• Handle inbound calls from customers requesting service removals or changes and work to retain Sparklight services and revenue.
• Listen with empathy to build rapport and trust with customers.
• Identify issues and offer resolutions using effective sales techniques.
• Meet monthly metrics and maintain high call quality through structured call flow and diplomacy.
• Accurately input orders using multiple order entry programs.
• Stay knowledgeable about competitors’ offers to provide beneficial Sparklight offers.

Conhecimentos

Call center exp

Sales skills

Empathy listening

Persistence

Product knowledge

Attendance reliability

Communication

Formação académica

High school diploma

GED

Associate degree

Descrição da oferta de emprego

Job Description

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

Sparklight, a Cable One brand, is growing our team of Business Inbound Sales Representatives - Interim Work From Home. You will consistently exceed delivery on our promises to be helpful, personal, proactive, and committed by supporting our customers with internet, phone, and video services that help them stay connected to what matters most.

We are open to hiring remote if we find the right talent in Phoenix, AZ.

What you will do to contribute to the company's success

• Answers inbound calls from current customers requesting services to be removed or disconnected and works to retain Sparklight services and gross revenue on each transaction.
• Listens with empathy to build rapport with the customer.
• Identifies issues and offers resolutions using creative sales techniques.
• Achieves monthly key metrics and high call quality through call flow structure, persuasive skills, and adherence to schedules.
• Accurately and efficiently inputs orders using multiple order entry programs.
• Maintains current knowledge and understanding of competitors’ offers in order to provide our customers beneficial offers with Sparklight.

Qualifications

• At least six months previous experience in customer service will set you up for success in this position. Call center experience is a plus!
• A proactive approach - some customers require a little 'push' to commit - be persistent even after a hard refusal/rejection.
• We are looking for outgoing individuals! Be able to direct conversations and close sales.
• Problem-solving is key when working with our customers. Be able to listen to customers with patience and empathy, then present workable solutions.
• The technology world never stops changing - be able to keep pace with the product improvements we’re providing our customers.
• Resilience – the ability to stay cool, calm, and collected during difficult or challenging circumstances and bounce back with positivity.
• Regular and predictable attendance is required. Our customers need you to help keep them connected to what matters most!
• High school diploma or general education degree (GED).
• Associate degree (A.A.) preferred, but not required.

Core Competencies

• Committed:
• Values each and every customer, while working hard to keep their business and support our communities.
• Helpful:
• Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive:
• Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal:
• Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 on 1st year)
• Up to seventy-five dollars a month towards cable and internet services
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
• We’re an Award-Winning Organization!2021-2023 Forbes’ “America’s Best Midsized Employers”

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day. Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.