In-Store Tech Support & Customer Care

Best Buy; Loveland (CO); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑n

Job summary

Best Buy in Loveland, CO is seeking a Geek Squad Agent to be the first point of contact for customers needing technology support and solutions for computers and devices. You'll assess needs, perform basic services and collaborate with other agents on more complex repairs, while helping friends and family with tech questions.

You will learn through certified training, set accurate time estimates, and communicate clearly with customers and team members as you assist with device setup and guidance

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends
• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast-paced industry

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Flexible schedule

Job description

Best Buy in Loveland, CO is seeking a Geek Squad Agent to be the first point of contact for customers needing technology support and solutions for computers and devices. You'll assess needs, perform basic services and collaborate with other agents on more complex repairs, while helping friends and family with tech questions.

You will learn through certified training, set accurate time estimates, and communicate clearly with customers and team members as you assist with device setup and guidance