In-Store Service & Customer Experience Pro

Macy's, Inc.; New York (NY); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Performance bonuses

Inclusive work environment

Employee Assistance Program

CRGs and volunteer opportunities

Job summary

Bloomingdale’s is seeking a Service Associate, Full Time at our 59th Street location in New York. The role centers on delivering an easy, fun shopping experience by greeting customers, assisting with Buy Online Pick-up in Store (BOPS), handling returns, and guiding visitors with store information.

Ideal candidates show strong interpersonal skills, are flexible with retail hours, and can work both independently and as part of a team in a fast-paced environment.

Qualifications

• Candidates with a High School Diploma or equivalent are encouraged to apply.
• No experience required.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities.
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Responsibilities

• Create an in-store easy seamless and fun experience through greeting and engaging all customers and providing a genuine and friendly interaction.
• Embrace and be proficient with technology.
• Participate in the merchandising and operational requirements of the role.

Skills

Customer service

Interpersonal communication

Flexibility

Education

High School Diploma or equivalent

Job description

Service Associate, Full Time - 59th Street

New York, NY, United States

Full time Schedule

$17.00

-

$34.05

Hourly Rate*

* based on job, location, and schedule

Job Description

Our Brand

Bloomingdale’s has pushed boundaries, defined trends and made style a source of joy and personal expression for 150 years. Ask anyone who works here the secret to our longevity, and you’ll hear the same thing: it’s unequivocally our people. We listen to them. We respect them. We appreciate them. We welcome and embrace their diversity of background, thought and opinion while having a lot of fun along the way. After a century and a half, we’re proud to still be a work in progress, iterating and adapting to a fast-changing landscape, while maintaining core values that put our people first.

What We Can Offer You

• Performance and Referral bonus opportunities
• An inclusive, challenging, and refreshingly fun work environment
• Empowerment to perform impactful work with tangible results
• Employee Assistance Program (mental health and financial literacy resources)
• Colleague Resource Groups (CRGs), give-back/volunteer opportunities

Job Overview

The B-Helpful Professional is highly energetic and engaged, serving as a “go to” resource for our customers and associates throughout the store. To deliver our mission statement to be like no other store in the world, our B-Helpful Professional possess speed, attention to detail, collaborative spirit and teamwork to drive an easy and fun shopping experience for our customers. The B-Helpful Professional manages an in-store service hub and provides a quick, seamless and efficient process to assist customers with their Buy Online Pick-up in Store orders (BOPS), processing easy returns, providing tourism information and facilitating the booking of appointments for various in store services.

Essential Functions

• Create an in-store easy seamless and fun experience through greeting and engaging all customers and providing a genuine and friendly interaction
• Embrace and be proficient with technology
• Participate in the merchandising and operational requirements of the role

Qualifications and Competencies

• Candidates with a High School Diploma or equivalent are encouraged to apply
• No experience required
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
• Resourceful and able to adapt quickly to changing priorities
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Essential Physical Requirements

• Position requires prolonged periods of standing/walking around store or department
• May involve reaching, crouching, kneeling, stooping and color vision
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Frequently lift/move up to 25lbs

Bring your creativity, energy, and ideas to the Bloomingdale’s team – Apply Today!

This job description is not all inclusive; additionally, Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. – including Macy’s, Bloomingdale’s, and Bluemercury – is an equal opportunity employer, committed to a diverse and inclusive work environment.

STORES00

• This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Click here to see details on benefits.

Job Info

• Job Identification REQ_793684
• Job Category Stores
• Locations 1000 3rd Ave, New York, NY, 10022, US