In-Store Loan Customer Service Specialist

Loan Max Title Loans; Beloit (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

6 paid holidays

Paid vacation

Paid on-the-job training

Benefits after 91st day

Job summary

LoanMax Title Loans in Beloit, WI seeks a Customer Service Representative to assist borrowers and customers with loan questions. You will evaluate vehicles, manage loans and payments, and keep in touch with customers to ensure accurate accounts.

The role is full-time, Monday–Friday with rotating Saturdays; strong communication, attention to detail, and a customer-first mindset are essential. Competitive hourly pay and benefits are offered after probation.

Qualifications

• Must be able to work full-time schedule listed above.
• Positive attitude and strong work ethic.
• Excellent communication skills.
• Detail-oriented and organized.
• Previous customer service experience preferred but not required.
• Computer and data entry experience preferred but not required.

Responsibilities

• Provide exceptional customer service in person and by phone.
• Explain loan products, terms, and payment options clearly and professionally.
• Evaluate vehicles and process loan applications.
• Manage customer accounts and payment processing.
• Perform data entry and maintain accurate records.
• Make courtesy reminder calls as needed.
• Maintain compliance with company policies and applicable laws.

Skills

Excellent communication

Detail-oriented

Organized

Positive attitude

Strong work ethic

Customer service experience

Data entry

Education

High school diploma or equivalent

Job description

LoanMax Title Loans in Beloit, WI seeks a Customer Service Representative to assist borrowers and customers with loan questions. You will evaluate vehicles, manage loans and payments, and keep in touch with customers to ensure accurate accounts.

The role is full-time, Monday–Friday with rotating Saturdays; strong communication, attention to detail, and a customer-first mindset are essential. Competitive hourly pay and benefits are offered after probation.