In-Service Technical-Logistical Support Manager

helsing.ai; Deutschland; Remote; USD 104,000 - 156,000; Full time

Benefits offered by this job

Relocation support

Yearly learning allowance

Health & wellness benefits

Social events

Enhanced parental leave

Remote work option during pregnancy

Job summary

Helsing is seeking a Technical-Logistical Support (TLB) Manager to plan and steer the technical and logistical support of systems in operation. You will apply ASD S-Series specs to sustain availability and supportability, while engaging with public contracting authorities (öAG) in German.

In this role you will translate developmental support inputs into operational outcomes, coordinate across development and operations, and drive improvements in supportability metrics to keep mission readiness

Qualifications

• Must be fluent in German and English for public procurement communications.
• Apply ASD S-Series specs to sustain availability and supportability.
• Understand public procurement laws (öAG-Vertragsrecht) and contracts.
• Coordinate development and operations interfaces (ETB).
• Translate complex requirements into actionable support plans.

Responsibilities

• Plan and steer TLB for systems in operation using ASD S-Series specs.
• Support procurement processes with public authorities (öAG).
• Act as primary contact for authorities, communicating in German.
• Link developmental support inputs to operational outcomes.
• Track metrics to improve uptime and mission readiness.

Skills

German language proficiency (C1)

English language proficiency

ASD S-Series knowledge

Public procurement knowledge

ETB / developmental support理解

Cross-functional coordination

Job description

Who we are

Helsing is a defence AI company. Our mission is to protect our democracies. We aim to achieve technological leadership, so that open societies can continue to make sovereign decisions and control their ethical standards.

As democracies, we believe we have a special responsibility to be thoughtful about the development and deployment of powerful technologies like AI. We take this responsibility seriously.

We are an ambitious and committed team of engineers, AI specialists and customer-facing programme managers. We are looking for mission-driven people to join our Europeanteams, andapply their skills to solve the most complex and impactful problems. We embrace an open and transparent culture that welcomes healthy debates on the use of technology in defence, its benefits, and its ethical implications.

The role

As Technical-Logistical Support (TLB) Manager within our In-Service Support (ISS) discipline, you will plan and steer the technical and logistical support of our systems in operation. You will apply the relevant ASD S-Series specifications to keep our platforms available,supportable,and mission-ready. Working in German with public contracting authorities (öAG), you will support procurement processes and apply the fundamentals of public procurement and contract law. You will manage the interface between development and operations, connectingdevelopmentalsupport (ETB) with in-service realities. Your work ensures ourever-progressingtechnology reaches the field, stays sustained, and continues to protect the democracies we serve.

The day-to-day

Plan and steer technical-logistical support (TLB) for systems in operation, applying the relevant ASD S-Series specifications to sustain availability and supportability

• Support procurement processes and apply the fundamentals of public procurement and contract law when engaging public contracting authorities (öAG)

• Act as the primary point of contact for theöAG, communicating clearly on support status, requirements and deliverables in German

• Manage the interface between development and operations, translatingdevelopmentalsupport (ETB) inputs into operational support outcomes

Track and improve supportability metrics across the in-service lifecycle to reduce downtime and sustain mission readiness

You should apply if you

Communicate confidently with customers and public contracting authorities, in fluent German and English (C1 or equivalent)

• Apply the ASD S-Series specifications to technical-logistical support in an operational setting

• Understand the fundamentals of public procurement and contract law (öAG-Vertragsrecht) and use them in day-to-day engagement

• Coordinate across development and operations, with a working understanding ofdevelopmentalsupport (ETB)

• Turn complex support requirements into clear, actionable plans that keep systems available

Note: We operate in an industry where women, as well as other minority groups, are systematically under-represented. We encourage you to apply even if you don’t meet all the listed qualifications; ability and impact cannot be summarised in a few bullet points.

Nice to have

Experience supporting complex platforms in the defence or aerospace sector

Familiarity with related ASD specifications such as S1000D,S2000Mand S3000L.

Whatweoffer

Competitive salary and VSOP options

• Relocation support: up to €2,500 and 4 weeks temporary accommodation

• Learning: €500/£450 yearly allowance

• Health & wellness: gym membership and mental health support (Nilo.health)

• Social: regular company events and monthly social allowances

• Enhanced parental leave: 22 weeks fully paid for primary caregivers & 6 weeks for secondary caregivers

• Family support: 5 days of paid family emergency leave, 100% remote work option during pregnancy and phased return to work

These are the core benefits across all locations; there may be additional benefits in specific sites.

Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.