In Room Server

Kessler Collection; Greenville (SC); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Paid sick leave

Tuition reimbursement

Job summary

Kessler Hotels in Greenville, SC, seeks an In‑Room Dining Server to deliver courteous, efficient service in guest rooms ensuring AAA Four Diamond standards are met.

Responsibilities include answering phones, setting up room service, delivering meals, upselling menu items, and maintaining sanitation and accuracy across the room service operation. Proficiency with Micros POS and OpenTable is preferred.

Qualifications

• Excellent guest service and interpersonal skills required.
• Ability to multitask and work under pressure.
• Strong knowledge of POS systems and dining operations.

Responsibilities

• Ensure high levels of guest satisfaction using G.U.E.S.T. standards.
• Provide courteous, friendly, and efficient room service.
• Answer phones with professional verbiage and upsell menu items.
• Set up room service orders thoroughly and promptly deliver items.
• Maintain sanitation and health code compliance in service areas.
• Operate Micros POS and OpenTable with accuracy.

Skills

Guest service

Multitasking

POS system

Telephone etiquette

Tools

Micros POS

OpenTable

MS Office

Job description

Kessler Hotels

Kessler Hospitality’s portfolio of artistically inspired boutique hotels features unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties throughout Colorado, Georgia, Florida, North Carolina, and South Carolina, each hotel’s exquisite art, music, and cultural influences are intentionally approachable. Designed to inspire and create unforgettable experiences, Kessler guests are immersed in refined Bohemian luxury, whether at a cutting-edge downtown icon, a premier luxury lodge, Savannah’s entertainment destination, or an elite ski lodge. As the founding member of Marriott’s Autograph Collection, Kessler Hospitality has long championed bold, original hotels, each carefully created with distinctive style and the Individualist traveler in mind.

Hourly

Kessler Hospitality’s portfolio of artistically inspired boutique hotels features unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties throughout Colorado, Georgia, Florida, North Carolina, and South Carolina, each hotel’s exquisite art, music, and cultural influences are intentionally approachable. Designed to inspire and create unforgettable experiences, Kessler guests are immersed in refined Bohemian luxury, whether at a cutting-edge downtown icon, a premier luxury lodge, Savannah’s entertainment destination, or an elite ski lodge. As the founding member of Marriott’s Autograph Collection, Kessler Hospitality has long championed bold, original hotels, each carefully created with distinctive style and the Individualist traveler in mind.

Location

Perched on the falls of the iconic Reedy River in the heart of Downtown Greenville, our AAA Four Diamond boutique lodge offers guests an intimate way to experience the area’s natural wonders. Whether you're here for adventure or for the luxurious spa, our hotel in Greenville, SC, will restore and recharge your entire being. From the stunning views to our curated art collection, Grand Bohemian Lodge enlivens the senses and instills wonder. Find floor-to-ceiling windows around every corner of our lodge, and earth-inspired details in everything from the chandeliers to the wine room. Make yourself comfortable with beautiful balconies and majestic accents. Relax at our outdoor bar and restaurant, Between the Trees, overlooking the Reedy River, or delight in Greenville’s natural beauty from our perfectly manicured event lawn. With an onsite spa, art gallery, fitness center, and hiking trails that meander the grounds, you will find yourself deeply connected to all this destination offers.

Overview

The primary responsibility of the In-Room Dining Server is to provide guests with courteous, friendly, sincere, efficient and graceful service in their guest rooms. This service must meet/exceed our AAA Four Diamond standards.

Responsibilities

• Ensure high levels of guest satisfaction utilizing the G.U.E.S.T. standards.
• Provide guests with courteous, friendly and efficient service.
• Answer phones using appropriate verbiage.
• Set up room service order in a thorough and swift manner.
• Promptly deliver food and beverage items to guest rooms and/or pool deck.
• Provide thorough and exceptional service to guests. No drop and fly service
• Set up and deliver all amenities in a timely manner.
• Assisting Restaurant Service staff as needed.
• Explain all menu items; upsell as warranted.
• Execute all financial transactions.
• Sidework – 10%
• Stocking and polishing items needed for service. Napkin folding.
• Collecting and clearing all trays from guest room floors and pool deck.
• Maintains service and sanitation standards according to health code regulations.
• Excellent guest service and interpersonal skills with the ability to relate to diverse guest types.
• Ability to remain calm and well organized under pressure while working quickly.
• Ability to prioritize and maintain multiple orders.
• Excellent time management skills.
• Ability to properly operate the telephone and all software used for the POS system.
• Basic math skills; ability to make change.
• Thorough knowledge of Food and Wine, as well as Beer, liquor and mixed drinks.
• Must demonstrate accuracy and thoroughness.
• Knowledge of elementary financial controls.
• Ability to respond promptly to customer needs.
• Ability to communicate effectively with guests and Grand Performers.
• Must speak clearly and persuasively in positive or negative situations.
• Proficient in Micros POS system
• Proficient in Open Table reservation system.
• Computer savvy (MS Office suite).

Qualifications

• Standing & walking the duration of the shift
• Able to lift heavy plates laden with food and room service trays containing multiple plates, glasses, silverware, etc. Lifting requirements of up to 20 pounds.
• Must be able to push a room service cart laden with several room service orders.
• Working in kitchen on tiled flooring; kitchen conditions may be hot; floor may be slippery (appropriate footwear required)
• Direct contact with guests, managers and employees.
• Occasional environmental exposures to cold, heat and water.

Benefits

We are pleased to offer a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based In Washington

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based In Colorado

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based In California

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement(“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

Posting Date

This job opening was posted on [ insert date ] and will remain open for at least 75 days.