In Room Dining Supervisor

BENCHMARK; Naples (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Pyramid Global Hospitality is seeking a motivated Room Service Server for Naples Grande Beach Resort. The role involves taking guest orders over the phone and delivering meals to rooms, while ensuring accuracy and timely service.

Ideal candidates have 2–4 years of food service experience, knowledge of wine, beer, cocktails and spirits, and exceptional communication skills. The position requires a welcoming personality and the ability to thrive in a fast-paced environment.

Qualifications

• 2–4 years of food service experience.
• Knowledge of wine, beer, cocktails and spirits.
• Excellent communication skills.
• Engaging and welcoming personality.
• Ability to work under pressure in a fast‑paced environment.

Responsibilities

• Know menus, ingredients, and preparation methods for dishes and beverage options.
• Take orders from guests by phone and deliver to rooms in a timely, accurate manner.
• Submit signed checks and reconcile daily sales.
• Assist with collecting room service trays and clearing items from guest rooms.
• Maintain high standards of service etiquette and personal/room cleanliness.

Skills

Engaging personality

Food service experience

Wine & cocktail knowledge

Communication skills

Under pressure performance

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Currently undergoing the most significant transformation in its nearly four-decade history, Signia Hilton Naples Grande Beach Resort is being reimagined through a comprehensive resort-wide renovation set to redefine the guest experience. Updates will introduce redesigned guest rooms and suites, vibrant culinary offerings, destination-inspired experiences, premium wellness amenities, dynamic social and gathering spaces that encourage guest connection, along with Signia Hilton's warm, anticipatory service.Naples Grande Beach Resort is Set among lush mangrove forests on Florida’s Paradise Coast; Naples Grande Beach Resort is a 474-room retreat offering direct access to three miles of white sand beach. The iconic resort is currently undergoing a transformative, property-wide revitalization that will debut in early 2027, ushering in a new era of modern coastal luxury. The comprehensive reimagination will refresh guest accommodations, dining venues, public spaces and select meetings and event offerings while honoring the timeless beauty and the natural surroundings of Naples. The resort features more than 88,000 square feet of indoor and outdoor meeting and event space, multiple dining outlets and a full-service spa, making it a premier destination for leisure travelers, groups and special events.Whether you are just starting your career or looking to advance in the hospitality industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide attractive benefits and comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. Take the first step towards a rewarding career by applying today.What you will have an opportunity to do:We are looking for a highly motivated, customer focused Room Service Server to join our team! Room Service is responsible for taking guests’ orders over the phone and delivering food & beverage to guest rooms. They are responsible for ensuring accurate food orders as well as timely delivery.If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!Your role:Be thoroughly familiar with the menus, ingredients, and methods of preparation for each dish, wine list, as well as hours of operation for all food and beverage outlets.Has a thorough knowledge of the room layout and the property in general. Is knowledgeable about the hotel and its amenities.Collects orders from the kitchen, ensuring they have been prepared correctly; and promptly and efficiently deliver to the guest’s room.Will submit signed checks and reconciling daily salesAssists with the collection of Room Service trays and other food and beverage items from the guest rooms. This also includes proper breakdown of trays and other items.Be thoroughly familiar with all standards of proper service etiquette and will practice these standards throughout the guests dining experience.Consistently delivers courteous, professional service.Maintains high standards of cleanliness (personal appearance, equipment, and facility) always.What are we looking for?Someone with an engaging and welcoming personalitySomeone with 2-4 years of food service experienceSomeone with knowledge of wine, beer, cocktails, and spiritsSomeone who can work under pressure in a fast-paced environmentSomeone with a passion for creating an exceptional experience for all guestsSomeone with excellent communication skillsCompensation:-Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.