In Room Dining Server - Thursday through Sunday

The Hotel at Avalon; Minneapolis, Northern (MN, KY); Hybrid; USD 18,000 - 26,000; Part time

Benefits offered by this job

Medical and Dental

Vision insurance

Vacation, Sick, Holidays

401(k) with matching

Hotel room discounts

Pet insurance

Job summary

The Hotel at Avalon in Minneapolis is seeking an on-site Room Service/In-Room Dining Associate to ensure timely delivery of food and beverages, uphold service standards, and support guest satisfaction across a four-shift weekly schedule.

We value hospitality experience, strong guest communication, and the ability to move and lift items as needed. Union environment; competitive benefits and career growth offered.

Qualifications

• Hospitality experience preferred.
• In-room dining in upscale hotels is highly desired.
• Ability to communicate well with guests.

Responsibilities

• Set up and deliver all food and beverage orders per guidelines and policies.
• Conduct floor sweeps and retrieve trays to maintain sanitation.
• Set up and deliver VIP amenities.
• Service hospitality suites per Banquet Event Orders and procedures.
• Complete shift side work as outlined in operating policies.
• Respond to customer needs and issues to ensure quality experiences.

Skills

Guest communication

Physical stamina

Team collaboration

In-room dining experience

Job description

About Us

Hotel Ivy is a true luxury, Forbes recommended hotel in downtown Minneapolis. We’re an intimate, boutique hotel with a limited 136 guestrooms and unique event spaces. From our famed Penthouse atop the Historic Ivy Tower, to our three new onsite restaurants and bars, and our Forbes 4 Star retreat at Anda Spa and Fitness, we’re the perfect complement to time spent in the Twin Cities! Our gracious team is ready to welcome you to the family. You can be part of a passionate group of people that has fun, works hard, and loves one another. When you join the HEI family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Compensation Salary Range: $16.37 - $16.37 Hourly Tipped/Service Charge Eligible? Yes Discretionary Performance Bonus Eligible? No

Position Details

This is a union position covering a total of four regular shifts on a weekly basis: Other shifts might become available based on seniority and needs.

Schedule

• Thursday AM (6:45am-2:45pm)
• Friday AM (6:45am-2:45pm)
• Saturday PM (3:15pm-11:15pm)
• Sunday PM (3:15pm-11:15pm)

Work with Room Service Team in the serving of guests to ensure positive guest experience.

Essential Duties and Responsibilities

• Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
• Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
• Set up and deliver all VIP amenities.
• Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.
• Complete all shift side work as outlined in the hotel’s operating policies and procedures.
• Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales.
• Report all communication to immediate shift supervisor.
• Perform all cash handling responsibilities in accordance with company policies and procedures.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Hotel experience preferred
• Hotel In room dining in an upscale hotel is highly desired
• Ability to communicate well with guests.
• Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation.
• Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.

Equal Opportunity

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Additional Information

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.