IN ROOM DINING SERVER

Crescent Hotels & Resorts; Reston (VA); On-site; USD 17,000 - 18,000; Full time

Job summary

Crescent Hotels & Resorts invites you to join the grand opening team as an In Room Dining Server for the JW Marriott Reston Station in Reston, Virginia. You will support luxury service in a premier property and help deliver exceptional food and beverage experiences to guests arriving for the hotel’s launch.

The role requires English communication, teamwork, and the ability to lift up to 30 lbs. Compensation ranges from $12.00 to $13.00 per hour, with benefits and career growth opportunities

Qualifications

• English communication required.
• Self-starting attitude with a positive demeanor.
• Team player with ability to collaborate.
• Must be able to lift up to 30 lbs.

Responsibilities

• Set up and deliver all food and beverage orders following company standards.
• Perform floor sweeps and retrieve trays to maintain sanitation.
• Set up VIP amenities and service hospitality suites per BEOs.
• Handle cash according to policy and ensure accurate transactions.
• Notify supervisor of guest needs and resolve issues to enhance experience.
• Adhere to attendance rules and be available to work as scheduled.

Skills

English communication

Team player

Job description

Description

Crescent Hotels & Resorts is honored to announce an exciting opportunity for a talented In Room Dining Server for the grand opening of JW Marriott Reston Station! Join the opening team of the first JW Marriott in Virginia! Experience a new level of luxury at JW Marriott Reston Station, a stunning 28-story landmark that overlooks Reston Row, a lively urban hub filled with top-notch dining and entertainment options. The hotel features 247 rooms spread across 12 floors, setting a new standard for luxury accommodations in the DMV area. With the largest luxury meeting space in Northern Virginia, totaling 35,000 sq ft, it includes two ballrooms with 20-foot ceilings and plenty of natural light from floor-to-ceiling windows and a large skylight. The JW Residences occupy the remaining 16 floors. This impressive architectural gem is conveniently located along the Silver Line Metro, perfectly positioned between Dulles International and Reagan National airports, providing travelers with exceptional access to the capital region and beyond.

Dining Destinations

The Simon | A refined dining destination where modern American and Mid-Atlantic cuisine meet elevated hospitality. The Simon celebrates seasonal ingredients, coastal inspirations, and chef-driven flavors — all in a sophisticated, welcoming atmosphere.

Schar Bar | Schar Bar is your spirited escape — a vibrant lounge offering bold cocktails, curated Amaro selections, and shareable plates. Whether winding down or kicking things off, it's where flavor meets finesse in every pour and plate.

JW Market Café | Freshly brewed coffee, artisan pastries, and gourmet grab-and-go options — JW Market Café fuels your day with style and convenience, all from the heart of the JW Marriott.

Benefits

• Generous compensation package
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

Compensation

$12.00 to $13.00 per hour

What will you be doing?

• Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
• Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
• Set up and deliver all VIP amenities.
• Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.
• Complete all shift side-work as outlined in the hotel’s operating policies and procedures.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor.
• Perform all cash handling responsibilities in accordance with company policies and procedures.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Required Skills And Abilities

Must have the ability to communicate in English. Self-starting personality with an even disposition. Ability to meet standards of appearance. Can communicate well with guests. Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift. Must be willing to “pitch-in” and help co workers with their job duties and be a team player.

Performance Standards

Customer Satisfaction

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Our Differences Are What Make Us Great

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.