In-Room Dining Concierge

Four Seasons; Miami (FL); On-site; USD 60,000 - 80,000; Full time

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the location

Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue – find the best of both big‑city adventure and a tropical getaway – arrive at our lifestyle‑inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two‑acre sun‑kissed sanctuary. It’s all set against the Miami skyline overlooking the city’s fashionable art, dining, and entertainment scenes just minutes from our doorstep.

About the role

Deliver food orders including any special needs or requests to the guest in‑room, check completed kitchen orders with the order taker or guest’s original order; transport items to the guestroom in a timely manner to ensure proper food quality. Greet guests, describe selected items to the guest using interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards. Breakdown, clean and set‑up of room service tables, condiment set‑ups, flatware, dishware, and room service side stations. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals.

What to Expect from Your Work Experience

• Be part of a cohesive team with a singular focus on creating the best possible guest experience
• Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons
• Be encouraged to demonstrate your professional passion
• Have career growth opportunities both within Four Seasons Hotel Boston and worldwide with our company
• Be rewarded with market‑leading pay and a comprehensive benefit plan
• Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program
• Receive a complimentary meal when at work in our employee restaurant.

Four Seasons is an Equal Opportunity, Affidavit Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ information poster, please visit https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf.