In-Room Dining Agent

BENCHMARK; Riverside (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Mission Inn Hotel & Spa, part of Pyramid Global Hospitality, is seeking an In-Room Dining Agent in Riverside, CA. This role handles guest room service orders, coordinates with kitchen and service staff, and processes payments while delivering timely food and beverage service to guest rooms.

The ideal candidate has a high school diploma, strong customer service and multitasking skills, and can work evenings, weekends, or holidays in a fast-paced hotel environment.

Qualifications

• High school diploma or equivalent required.
• Prior guest services or food service experience preferred.
• Strong communication and telephone etiquette.

Responsibilities

• Answer room service calls professionally and accurately.
• Record orders and dietary requests in the POS system.
• Coordinate with kitchen and service staff to ensure timely delivery.
• Handle guest inquiries and resolve complaints promptly.
• Process payments and maintain accurate billing records.

Skills

Customer service

Communication

Problem solving

Time management

Organization

Education

High school diploma or equivalent

Tools

POS system

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Welcome to The Mission Inn Hotel & Spa, a legendary property in the Pyramid Global Hospitality portfolio located in the heart of Riverside, California. Featuring 238 guest rooms and over 160,000 sq ft of meeting and event space, this AAA Four-Diamond, National Historic Landmark spans an entire city block and offers a truly unique and dynamic environment for hospitality professionals.At The Mission Inn Hotel & Spa, we are proud to deliver exceptional service within a setting rich in history and architectural beauty. As a member of our team, you’ll be part of a community-driven environment where collaboration and connection are at the core of everything we do. Our work is purpose-driven, rooted in preserving the legacy of this iconic property while creating meaningful experiences for every guest.We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, sales and events, and more. Whether you are beginning your career or looking to grow within the industry, you’ll find a supportive culture where your contributions are impactful and recognized.Joining our team means becoming part of a people-first culture where your development and success are a priority. If you’re ready to build your career at an iconic destination known for its history, scale, and influence, we invite you to explore opportunities at The Mission Inn Hotel & Spa and apply today.#PGH-MIWhat you will have an opportunity to do:The In-Room Dining Agent is responsible for taking guest orders, coordinating with kitchen and service staff, processing requests accurately, and ensuring timely delivery of food and beverages to guest rooms.Key ResponsibilitiesAnswer incoming calls for room service orders professionally and courteously.Accurately record food, beverage, and special dietary requests.Enter orders into the hotel's point-of-sale (POS) system.Communicate order details to kitchen and service teams.Monitor order preparation and delivery times.Handle guest inquiries, complaints, and special requests promptly.Process payments and maintain accurate billing records.Coordinate tray pickup and room service follow-up when required.Maintain knowledge of menu items, promotions, and hotel services.Ensure compliance with hotel standards and food safety regulations.QualificationsHigh school diploma or equivalent.Previous customer service, hospitality, or food service experience preferred.Strong communication and telephone etiquette skills.Ability to multitask in a fast-paced environment.Basic computer and POS system knowledge.Excellent problem-solving and guest service skills.SkillsCustomer service excellenceAttention to detailTime managementTeamwork and coordinationProfessional communicationOrganization and accuracyWorking ConditionsMay require shifts during evenings, weekends, and holidays.Fast-paced hotel environment.Frequent interaction with guests and multiple departments.What are we looking for?Compensation:$18.25-$18.25Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.