In-Office Operations Leader - CNC/Precision Repair

TRAK Group; Hebron Estates (KY); On-site; USD 70,000 - 100,000; Full time

Job summary

trak group in Hebron, KY is seeking an Operations Manager to lead day-to-day operations in a hands-on, precision repair and service environment. You will supervise production staff, oversee scheduling, workflow, quality, inventory, and technical development while meeting customer delivery expectations and KPIs.

The ideal candidate has 5+ years of operations leadership in service/manufacturing settings, with a mechanical/technical background, familiarity with CNC machining, precision equipment,

Qualifications

• 2-year technical or business degree.
• 5+ years of operations management experience in service, repair, manufacturing, or technical environment.
• Experience leading production or technical employees.
• Strong knowledge of production scheduling, staffing, and resource allocation.
• Familiarity with CNC machining and assembly processes.
• Strong mechanical and technical aptitude.
• Experience working with ERP and CRM systems.
• Basic engineering knowledge with the ability to support routine technical projects.
• Experience managing quality, productivity, delivery, and operational performance.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Ability to work independently and make operational decisions with minimal supervision.
• Detail-oriented approach with a strong focus on efficiency and continuous improvement.

Responsibilities

• Manage daily production floor operations, including staffing, scheduling, workflow, and resource allocation.
• Develop and manage production schedules to meet customer delivery commitments and operational KPIs.
• Coordinate with Sales and Operations to establish priorities and ensure orders move efficiently through production.
• Prepare repair estimates and provide timely updates regarding order status and delivery expectations.
• Partner closely with Sales and Customer Service to ensure a smooth and positive customer experience.
• Oversee quality control processes and conduct inspections of repaired and rebuilt equipment.
• Identify employee training needs and lead the technical development of production staff.
• Monitor component and material inventory and coordinate with Procurement to maintain appropriate availability.
• Partner with Maintenance to schedule and complete preventive maintenance on production equipment.
• Identify workflow inefficiencies and implement process improvements to improve productivity and reduce costs.
• Apply Lean principles and continuous improvement methodologies to operational processes.
• Monitor overall service center performance and drive accountability for quality, delivery, productivity, and customer satisfaction.
• Provide hands-on technical leadership and support routine technical or engineering-related projects.

Skills

Operations management

Staff leadership

Production scheduling

Lean manufacturing

CNC familiarity

Quality focus

ERP/CRM systems

Education

2-year technical or business degree

Tools

ERP systems

CRM systems

Job description

trak group in Hebron, KY is seeking an Operations Manager to lead day-to-day operations in a hands-on, precision repair and service environment. You will supervise production staff, oversee scheduling, workflow, quality, inventory, and technical development while meeting customer delivery expectations and KPIs.

The ideal candidate has 5+ years of operations leadership in service/manufacturing settings, with a mechanical/technical background, familiarity with CNC machining, precision equipment,