In-House IT Operations & Systems Lead

ComTec Solutions, LLC.; City of Rochester (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

ComTec Solutions, LLC. is seeking an on-site Internal IT Administrator to own and operate our growing internal technology environment, including daily maintenance, security hardening, and user support for dozens of staff.

This role blends hands-on systems administration with strategic technology planning to ensure reliable, secure day-to-day IT operations, prompt issue resolution, and smooth rollout of new tools.

Qualifications

• 3–5+ years of progressive IT experience.
• Strong systems administration background.
• Experience supporting Microsoft 365 and Windows environments.
• Experience implementing or evaluating new technologies preferred.
• Associate or Bachelor’s degree in IT-related field preferred.

Responsibilities

• Administer and maintain Microsoft 365, Windows Server, Active Directory, Exchange, Intune, endpoint security, backup systems, VPN, and network infrastructure.
• Manage user lifecycle (onboarding/offboarding, permissions, account administration).
• Deploy and support laptops, desktops, mobile devices, and peripherals.
• Perform patching, upgrades, refresh cycles, and routine system maintenance.
• Monitor system performance, security, and backups.
• Maintain accurate documentation of configurations and procedures.
• Ensure compliance with internal IT policies and change management processes.
• Serve as primary internal IT support resource (Tier 1–3).
• Manage ticket intake, resolution, documentation, and escalation.
• Provide professional support to employees at all levels.
• Identify and reduce recurring technical issues.
• Provide occasional after-hours support as needed.

Skills

Microsoft Windows Server

Active Directory

Microsoft 365/Exchange

Intune

Windows Desktop OS

VPN/Remote access

Endpoint security

Backup/DR

Networking basics

HP/Dell hardware

Internet mail flow

Troubleshooting

Organization

Clear communication

Strategic thinking

Independence & collaboration

Education

Associate/Bachelor’s degree in IT

Tools

CompTIA A+

Microsoft 365 Certified

Azure Administrator

Job description

ComTec Solutions, LLC. is seeking an on-site Internal IT Administrator to own and operate our growing internal technology environment, including daily maintenance, security hardening, and user support for dozens of staff.

This role blends hands-on systems administration with strategic technology planning to ensure reliable, secure day-to-day IT operations, prompt issue resolution, and smooth rollout of new tools.