In-Home Sales & Tech Support (Part Time)

Asurion; Atlanta (GA); Sur place; USD 26 000 - 37 000; Temps partiel

Avantages offerts par ce poste

Base hourly rate guaranteed

Mileage reimbursement

Phone stipend

Uncapped commissions

Weekly pay

3 weeks paid training

Résumé du poste

Asurion is seeking an in-home Sales & Tech Support representative in a field role requiring travel to customer residences. The entry-level, part-time position offers afternoon/evening hours, with a base pay of $23.00 per hour plus mileage reimbursement, a phone stipend, and sales commissions.

Training is provided to become proficient in product knowledge and sales techniques. Responsibilities include meeting customers on their schedule, delivering excellent service, and applying the Serve,

Qualifications

• Entry-level role ideal for someone starting their career.
• Must have a valid driver’s license and driving record.
• Personal vehicle required for in-home visits within ~120 miles radius.
• Must be comfortable working evenings, weekends, and holidays.

Responsabilités

• Interact with customers in-home or nearby locations to meet sales targets.
• Learn and explain Asurion products during paid training.
• Provide exceptional customer service and resolve issues in real time.
• Leverage the Serve, Solve, Sell model to upsell solutions where appropriate.

Connaissances

Customer service

Sales

Communication

Negotiation

Problem solving

Time management

Description du poste

In-Home Sales & Tech Support (Part Time)

This is a local, in-home field role requiring daily travel to customer residences - not Remote.

Pay Rate: $23.00 hourly + mileage reimbursement + phone stipend + sales commission

Part-time Schedule: This is a part-time role with afternoon and evening availability required. Most positions follow a standard 5-day schedule from 4:05 PM-9:00 PM (end time may vary based on customer needs). In select markets, a flexible 4+ day schedule may be available. Under this option, you must provide 25 hours of availability each week across at least 4 days, and at least 1 of those days must fall on a weekend (Saturday or Sunday). Shifts are scheduled between 12:05 PM and 9:00 PM. You may start as late as 4:00 PM, but you must be available to work until 9:00 PM on your scheduled days (end time may vary based on customer needs). If the flexible option is available in your market, you may choose between the two schedules. Schedule availability is essential for this role. Please review the schedule details above before applying.

About the Role

We're looking for In-Home Sales & Tech Support to work during our busiest hours. This is an entry-level role, ideal for someone starting their career, who enjoys talking to people and wants hands-on sales experience.

Here's what you can expect to do: As a Field Sales Representative, you'll be on the front lines helping customers through our Serve, Solve, Sell™ approach. You'll start with paid training to prepare you to work independently in the field. You'll learn our products and gain hands-on sales experience while building skills in communication, negotiation, and problem-solving. Ongoing coaching and mentoring will support your growth and help you stay confident and tech-savvy.

In the field, you'll consistently put the Serve, Solve, Sell™ model into action by:

• Serve: Meet customers in-home, in-office, or wherever they are. Asurion will pre-schedule customer interactions, so you have the opportunity to effectively meet and surpass your sales targets. Provide exceptional customer service throughout the entire interaction, always prioritizing the customer first.
• Solve: Utilize your expertise to address and resolve customers' tech issues, provide an understandable solution, regardless of their tech knowledge. Ensure customers leave with a resolution that works and a product that addresses their future tech needs.
• Sell: Leverage Asurion's growing range of products to offer tailored solutions to customers. Listen actively to identify customer needs and position products uniquely to meet those needs. You'll use strong negotiation and communications skills - you know how to make a smooth pivot, and are highly motivated to get it right and make the appropriate sale.

Here's what you'll bring to the team:

• Comfortable working in a sales environment with set targets
• A valid driver's license and satisfactory driving record with at least 1 year driving experience
• Ability to provide proof of valid car insurance (excluded: Manhattan)
• A personal vehicle (excluding motorcycles). Customer service appointments are located in neighborhoods and cities surrounding your inventory warehouse. The maximum expected travel distance is 120 miles, one-way.
• Work a varied 5-day week schedule designed to meet customers on their timeline -this will include evenings, weekends and holidays
• A personal cellphone to keep in the know while on the job
• Must be comfortable working around household pets
• Efficient, adaptable, goal-oriented and persuasive communication skills
• Open-minded with a passion for learning a wide range of skills that will carry through a variety of career paths
• Naturally outgoing individual who thrives in human interaction

Note: Work hours may vary based on business needs and market demand. While a standard schedule is provided, flexibility may be required.

We take care of you (benefits/perks)

• Base hourly rate is guaranteed for all hours worked and paid bi-weekly.
• Earned pay can now be accessed early!
• Uncapped commissions based on your sales performance paid bi-weekly
• Mileage reimbursement based on IRS guidelines paid weekly
• 35 dollar phone stipend paid monthly
• 3 weeks paid training where your success is our top priority

Get to know us

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer's needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.

Health and safety measures

At Asurion, employee health and safety are our top priority. Meeting customers at their homes creates a great customer experience. So, we work hard to ensure