In-Home Sales & Tech Support (Full-Time)

Asurion; Stamford (CT); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Base hourly rate + commissions

Mileage reimbursement

Phone stipend

Paid training

Job summary

Asurion is hiring an entry-level In-Home Sales & Tech Support representative in Stamford, CT. You will start with paid training and, once ready, engage customers in-home or at scheduled locations to educate, troubleshoot, and sell Asurion solutions.

This role emphasizes communication, problem-solving, and a customer-first approach while you learn our Serve, Solve, Sell™ model. You will work a 5-day schedule, including evenings and weekends, with a base hourly rate and uncapped commissions.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to negotiate and persuade customers.
• Strong problem-solving abilities to resolve tech issues.
• Customer-focused approach with high service standards.
• Ambition to succeed in a sales-driven environment.

Responsibilities

• As In-Home Sales & Tech Support, use Serve, Solve, Sell™ to help customers.
• Complete paid training before working in the field.
• Learn products and gain hands-on sales experience while developing communication skills.
• In the field, apply Serve, Solve, Sell™: serve customers, resolve issues, and sell solutions.
• Meet customers in-home or in-office, aiming to meet or exceed sales targets.
• Provide exceptional customer service and ensure effective resolutions and future-ready tech recommendations.

Skills

Communication

Negotiation

Problem solving

Customer service

Sales mindset

Driving

Job description

Pay Rate:

$22.80 hourly + mileage reimbursement + phone stipend + sales commission

Full-Time Schedule:

5 days/week – Hours: 12:05pm to 9:00pm

About the Role:

We’re looking for In-Home Sales & Tech Support to work during our busiest hours. This is an entry-level role, ideal for someone starting their career, who enjoys talking to people and wants hands‑on sales experience.

Here’s what you can expect to do:

As In-Home Sales & Tech Support, you’ll be on the front lines helping customers through our Serve, Solve, Sell™ approach. You’ll start with paid training to prepare you to work independently in the field.

You’ll learn our products and gain hands‑on sales experience while building skills in communication, negotiation, and problem‑solving. Ongoing coaching and mentoring will support your growth and help you stay confident and tech‑savvy.

In the field, you’ll consistently put the Serve, Solve, Sell™ model into action by:

• Serve:
  • Meet customers in‑home, in‑office, or wherever they are. Asurion will pre‑schedule customer interactions, so you have the opportunity to effectively meet and surpass your sales targets.
  • Provide exceptional customer service throughout the entire interaction, always prioritizing the customer first.
• Solve:
  • Utilize your expertise to address and resolve customers’ tech issues, provide an understandable solution, regardless of their tech knowledge
  • Ensure customers leave with a resolution that works and a product that addresses their future tech needs.
• Sell:
  • Leverage Asurion’s growing range of products to offer tailored solutions to customers.
  • Listen actively to identify customer needs and position products uniquely to meet those needs.
  • You’ll use strong negotiation and communications skills – you know how to make a smooth pivot, and are highly motivated to get it right and make the appropriate sale

Here’s what you’ll bring to the team:

• Comfortable working in a sales environment with set targets
• A valid driver’s license and satisfactory driving record with at least 1 year driving experience
• Ability to provide proof of valid car insurance (excluded: Manhattan)
• A personal vehicle (excluding motorcycles). Customer service appointments are located in neighborhoods and cities surrounding your inventory warehouse. The maximum expected travel distance is 120 miles, one-way.
• Work a varied 5-day week schedule designed to meet customers on their timeline –this will include evenings, weekends and holidays
• A personal cellphone to keep in the know while on the job
• Must be comfortable working around household pets
• Efficient, adaptable, goal-oriented and persuasive communication skills
• Open-minded with a passion for learning a wide range of skills that will carry through a variety of career paths
• Naturally outgoing individual who thrives in human interaction
• Note: Work hours may vary based on business needs and market demand. While a standard schedule is provided, flexibility may be required.

We take care of you (benefits/perks):

• Base hourly rate is guaranteed for all hours worked and paid bi-weekly. Earned pay can now be accessed early!
• Uncapped commissions based on your sales performance paid bi-weekly
• Mileage reimbursement based on IRS guidelines paid weekly
• 35 dollar phone stipend paid monthly
• 3-4 weeks paid training where your success is our top priority

Get to know us:

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.

Health and safety measures:

At Asurion, employee health and safety are our top priority. Meeting customers at their homes creates a great customer experience. So, we work hard to ensure all employees feel safe doing their work.