Import Specialist

Livingston International; McAllen, Northern (TX, KY); Hybrid; USD 26,000 - 40,000; Full time

Job summary

Livingston International in McAllen, TX, seeks a Service Delivery Coordinator to coordinate release and entry processing for complex shipments.

Reporting to the Manager, Service Delivery, you will ensure accurate documentation, create customs entries, and verify duty values while collaborating with clients, carriers, and customs officials. This role requires strong organization, detail orientation, and knowledge of customs regulations.

Qualifications

• Familiar with all applicable Customs laws, regulations, procedures and industry practices.
• Client service oriented.
• Organizational skills with the ability to meet tight deadlines.
• Assertiveness in problem solving.
• Ability to multitask.
• Detailed oriented.
• Ability to present a professional image.
• Knowledge of Word and Excel software.

Responsibilities

• Process complex shipments accurately and timely.
• Create customs entries from client records and docs.
• Data entry for release, rating and billing with complete fields.
• Set correct duty value based on invoice details and sale terms.
• Coordinate with team for missing documents to release.
• Verify release conditions, compliance and ratings.
• Escalate two-step release issues to the right team.
• Participate in day-to-day Release Operations.
• Leverage automation tools to support releases.
• Open new shipments in relevant systems.
• Prepare entry summaries as needed.
• Monitor status of Customs and PGA releases.
• Adhere to SOPs and client notes; suggest improvements.
• Maintain relationships with clients, carriers and brokers.
• Perform other duties and follow management directions.

Skills

Customs knowledge

Client service

Organizational skills

Problem solving

Multitask

Detail oriented

Professional image

MS Word/Excel

Education

High School/GED

Tools

Office equipment

Job description

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Join Livingston and grow your career in the constantly changing world of international trade. Livingston is amarket leaderoffering customs brokerage, international trade consulting,complianceand freight forwardingservices aroundthe world. Livingston has over 3,000 employees at more than 90 key border crossings,sea ports,airports andother strategic locations in North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

JOB SUMMARY

Reporting to the Manager, Service Delivery, this position is responsible for coordinating release and entry processing.

KEY DUTIES & RESPONSIBILITIES

• Ensure accurate and timely processing of complex shipments.
• Create customs entries through proper selection of client and client records, interpretation of documentation for all clients' shipments.
• Data entry of shipment information for release, rating and billing and ensuring that all mandatory fields are completed and accurate
• Ensure correct value for duty is reported based on invoice details and terms of sale. Establish correct value for duty and tariff treatment by selecting the correct keyword/HS code.
• In a professional manner, work with team members as required for missing documentation, information or instructions necessary to release a shipment in
• Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates).
• Escalate two-step release requirements, authorization or release issue resolution to required team members.
• Participate fully with other team members in the day-to-day operation of Release Operations
• Endeavor to utilize and take advantage of system automation tools that are available to support release processing.
• Open file/data input for new shipments in relevant systems.
• Coordinate and prepare entry summary as needed.
• At time of release, monitor status of Customs and PGA releases.
• Ensure that all SOP's and business rules are adhered to following special client instructions, notes and alerts. Identify those that are missing or those that have become outdated or ineffective, making recommendations for change.
• Maintain effective relationship with clients, carriers, forwarders, Customs, etc.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.
  

KNOWLEDGE & SKILLS

• Familiar with all applicable Customs laws, regulations, procedures and industry practices.
• Client service oriented.
• Organizational skills with the ability to meet tight deadlines.
• Assertiveness in problem solving.
• Ability to multitask.
• Detailed oriented.
• Ability to present a professional image.
• Knowledge of Word and Excel software.
• Office equipment/machinery used: Personal computer and common business machines/software
  

WORK EXPERIENCE – MINIMUM REQUIRED

2 years of related experience

EDUCATION

Required: High School/GED or equivalent

COMPETENCIES

Inclusion and Collaboration

Business Acumen and Straight Talk

Accountability

Customer First Focus

Leading and Developing

Agility

At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.

Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is18.83-29.09 USD. Actual compensation will be determined based on these factors and may vary accordingly.

Diversity, Equity, and Inclusion at Livingston

We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives. Inclusiveness makes us stronger and better at what we do. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexualorientation, genderidentity, or national origin.

Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

Job Type:Full Time