Import Operations Manager

RiseMe; New Jersey; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Job summary

RiseMe in Jersey City, NJ is seeking an Import Operations Manager to lead daily U.S. import activities across Ocean, Air, and Ground, ensuring timely processing and high service levels.

You will supervise the import operations and brokerage teams, drive compliance with CBP and other agencies, partner with overseas offices and customers, and focus on continuous improvement and profitability.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years in freight forwarding, import, customs brokerage, or international logistics.
• 5+ years of Supervisory experience.
• Strong leadership and people management skills.
• Excellent problem-solving and decision-making abilities.
• Strong customer service and communication skills.
• Excellent organization and time management.
• Ability to work effectively in a fast-paced environment.
• Strong attention to detail and quality focus.
• Team-oriented and collaborative.
• Commitment to compliance and continuous improvement.
• Strong business acumen and cost awareness.

Responsibilities

• Oversee daily U.S. import operations across Ocean, Air, and Ground, ensuring timely and accurate shipment processing.
• Manage U.S. Customs Brokerage activities and ensure compliance with CBP, FDA, USDA, EPA, DOT, C-TPAT, ISF, ACE, and other applicable regulations.
• Lead, coach, and develop import operations and brokerage teams, including workload planning, performance management, and training.
• Coordinate with overseas offices, agents, carriers, vendors, and customer to ensure smooth cargo movement and high service levels.
• Resolve escalated operational issues, delays, exceptions, and claims while maintaining strong customer relationships.
• Monitor KPIs, SLAs, and operational performance, identify opportunities for process improvements, and increased efficiency.
• Ensure accurate documentation, billing coordination, recordkeeping, and audit readiness.
• Support customer meetings, new business opportunities, system enhancements, and continuous improvement initiatives.
• Responsible for managing the daily operations of the Import Department to ensure excellent customer service, compliance, and profitability.
• Manages employees in the Import Department. Is responsible for the overall direction, coordination, and evaluation of these units.
• Ensure compliance with company quality standards, including ISO 9001/14001, C-TPAT, and Responsible Care requirements

Skills

Leadership

People management

Problem solving

Customer service

Time management

Detail-oriented

Team collaboration

Cost awareness

Decision making

Excel

Outlook

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Excel

Microsoft Outlook

Job description

Description

Leading Freight Forwarder / NVOCC/ Customs House Broker/ Tank Container Operator, with locations in 24 countries and over 3000 employees strong, is seeking a highly motivated and organized individual to fill the position of Import Operations Manager in our Jersey City, NJ Office.

The ideal candidate is a strong leader with freight forwarding and customs processing experience who thrives in a fast-paced environment and is committed to operational excellence and customer satisfaction

What You’ll Do:

• Oversee daily U.S. import operations across Ocean, Air, and Ground, ensuring timely and accurate shipment processing.
• Manage U.S. Customs Brokerage activities and ensure compliance with CBP, FDA, USDA, EPA, DOT, C-TPAT, ISF, ACE, and other applicable regulations.
• Lead, coach, and develop import operations and brokerage teams, including workload planning, performance management, and training.
• Coordinate with overseas offices, agents, carriers, vendors, and customer to ensure smooth cargo movement and high service levels.
• Resolve escalated operational issues, delays, exceptions, and claims while maintaining strong customer relationships.
• Monitor KPIs, SLAs, and operational performance, identify opportunities for process improvements, and increased efficiency.
• Ensure accurate documentation, billing coordination, recordkeeping, and audit readiness.
• Support customer meetings, new business opportunities, system enhancements, and continuous improvement initiatives.
• Responsible for managing the daily operations of the Import Department to ensure excellent customer service, compliance, and profitability.
• Manages employees in the Import Department. Is responsible for the overall direction, coordination, and evaluation of these units.
• Ensure compliance with company quality standards, including ISO 9001/14001, C-TPAT, and Responsible Care requirements

Requirements

What We're Looking For:

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in freight forwarding, import, customs brokerage, or international logistics.
• 5+ years of Supervisory experience
• Strong leadership and people management skills
• Excellent problem-solving and decision-making abilities
• Strong customer service and communication skills
• Excellent organization and time management
• Ability to work effectively in a fast-paced environment
• Strong attention to detail and quality focus
• Team-oriented and collaborative
• Commitment to compliance and continuous improvement
• Strong business acumen and cost awareness
• Proficiency in Microsoft Office, especially Excel and Outlook.

Why Join Us?

You’ll have the opportunity to make a meaningful impact by improving operational performance, building strong customer relationships, and contributing to business growth.

Benefits include:

• Medical
• Dental
• Vision