Import Operations Coordinator

Ultimate Staffing; Atlanta (GA); Hybrid; USD 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Import Operations Coordinator to join their team in College Park, GA. This full-time role offers a hybrid work environment, combining the best of both in-office and remote work. You will manage import customer accounts, ensuring seamless operations from booking shipments to customs clearances. With a focus on customer satisfaction, you will utilize your expertise in freight forwarding to deliver exceptional service. If you thrive in a fast-paced environment and possess strong communication skills, this opportunity is perfect for you to make a significant impact in the logistics sector.

Qualifications

• 4-8 years of experience in the Freight Forwarding industry.
• Proficiency in TMS software and Microsoft Office Suite.

Responsibilities

• Manage Import Accounts and negotiate booking rates.
• Ensure client satisfaction through tracking and communication.
• Provide excellent customer service and maintain documentation.

Skills

Freight Forwarding Experience

Communication Skills

Customer Service Skills

Problem-Solving Skills

Organizational Skills

Ability to Work Under Pressure

Tools

TMS Software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Cargowise

Job description

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This range is provided by Ultimate Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $60,000.00/yr

Direct message the job poster from Ultimate Staffing

SR Business Solutions Manager | Administrative Recruiter

Ultimate Staffing is currently sourcing an Import Operations Coordinator for our client in the College Park, GA area! This is a great opportunity to work with an international freight forwarding organization. The role involves handling all aspects of import customer account management, including booking shipments, arranging transportation, customs clearances, claims handling, invoicing, and collections.

*Direct Hire Opportunity

*Salary ranges $50K-$60K

*Full-time - 35-hour work week

*Hybrid opportunity - 3 days in office, 2 days remote

Duties:

• Manage Import Accounts by negotiating booking rates and inputting shipment data into the system.
• Distribute information to brokers and handle Customs paperwork.
• Coordinate charges and B/L's, contact airlines, steamship lines, and forwarders regarding pick-ups.
• Generate delivery orders, distribute to carriers, and initiate billing procedures.
• Ensure client satisfaction through tracking, communication, and accurate documentation to guarantee on-time freight delivery.
• Provide excellent customer service by promptly answering inquiries, expediting orders, and maintaining professional communication with external customers.

Requirements:

• 4-8 years of experience in the Freight Forwarding industry only.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Knowledge of local and international carriers and routes.
• Geographical competence.
• Ability to work under pressure and meet deadlines.
• Outgoing, forward-thinking attitude.
• Proficiency with TMS software (paperless environment).
• Exceptional verbal and written customer service skills.
• Detail-oriented, self-motivated, with strong problem-solving skills.
• Good organizational skills and ability to learn industry-related information.
• Proficiency in Microsoft Word, Excel, Outlook, and Cargowise enterprise system (required).
• Pre-employment background screening required for C-TPAT, TSA.

All qualified applicants will receive consideration without regard to race, color, national origin, age, religion, sex, sexual orientation, gender identity, marital status, disability, medical condition, genetic information, pregnancy, or military/veteran status, in accordance with applicable laws.