Import/Export Transportation Coordinator

ImEx Cargo LLC; Peabody (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading logistics company is seeking an Import/Export Transportation Coordinator to oversee the movement of goods through the supply chain. Duties include ensuring customer satisfaction through coordination with clients and carriers, processing air and ocean shipments, and maintaining organizational records. The ideal candidate will possess strong customer service and communication skills, with attention to detail.

Qualifications

• Exceptional customer service skills (verbal and written).
• Detail-oriented and self-motivated with problem-solving skills.
• Effective communicator within all contacts.

Responsibilities

• Maintain services for customer satisfaction through good communication.
• Process and handle air and ocean shipments.
• Communicate with various agents to ensure smooth coordination.

Skills

Customer Service

Detail-oriented

Problem-solving

Communication

Organizational Skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Smartsheet

Magaya

Job description

Peabody, United States | Posted on 06/20/2025

Please note that the salary range shown above is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Euro-American Air Freight Forwarding Co., Inc., considers all of these variables when extending an offer of employment.

Position Summary:

The Import/Export Transportation Coordinator regularly and directly interfaces with clients and carriers to ensure a high level of performance in the movement of goods through the supply chain, from start to finish.

Essential Duties & Responsibilities:

• Maintain services toward customer's satisfaction & excellence through good communication & coordination with customer/carriers & affiliated business suppliers/partners. Issue quotes to clients.
• Rate files in accordance with client rates/quotes.
• Finalize files with billing charges, complete billing invoices, and vendor invoices for payment.
• Complete additional duties as assigned.

Import

• Processing and handling of both air and ocean import shipments.
• Track and trace shipments to their final destination.
• Communicate with overseas agents, US handling agents, ocean carriers, co-loaders, airlines, and Container Freight Stations to ensure smooth coordination.
• Arrange clearance and delivery to customer facilities.
• Take proactive and proper action whenever needed to avoid delays or problems.
• Prepare reports and/or advise clients of shipment status.

Export

• Processing and handling of both air and ocean export shipments including scheduling pickup, booking, issuing shipment documentation, and sending pre-alerts.
• Track and trace shipments to their final destination.
• Communicate with shippers, truck carriers, handling agents, airlines, and overseas agents to ensure smooth coordination.
• Take necessary steps for regulatory compliance set forth by TSA, Export Customs, and any other federal agencies required.

Requirements

• Industry experience (Import/export), preferred but not required.
• Exceptional Customer Service skills (verbal and written).
• Detail-oriented, self-motivated, with exceptional problem-solving skills.
• Effective communication within internal departments, other regional branches and offices, and all external contacts.
• Good organizational skills and the ability to learn and retain information to build core industry-related skills.
• Knowledge of and ability to organize using Microsoft Word, Excel, PowerPoint, Outlook, Smartsheet, Magaya a plus.