Import Coordinator Agent (A3)

DHL Express, Inc.; Erlanger (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

DHL Express, Inc. in the United States is seeking an Import Coordinator Agent responsible for supervising multiple staff, coordinating inbound/outbound freight for US Customs clearance, and communicating status with DHL origin and destination stations.

You will use DHL systems for entry processing and tracking, prioritize tasks for the team, ensure compliance with customs rules, and support drive efficiency and timely release of shipments while maintaining security checks and safety.

Qualifications

• High School Diploma or GED required.
• Strong understanding of operations and customs processes.
• Ability to multi-task and lead a team.

Responsibilities

• Participate in processing inbound/outbound freight for clearance through US Customs.
• Provide status updates to DHL Origin and Destination stations.
• Monitor day-to-day operations, prioritize and assign tasks.

Skills

Team leadership

Communication skills

English proficiency

Multi-tasking

Customs knowledge

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

DHL systems

Job description

Position Summary:

Import Coordinator Agent — is responsible for multi-task and direct multiple employees. The position may also need to contact customs officials to obtain release of incoming freight and resolve delays. The coordinator will be dealing with DHL systems for entry processing and tracking purposes.

Duties and Responsibilities:

• Participate in processing inbound/outbound freight for clearance through US Customs.
• Provides information to, and communicates with, DHL Origin and destination stations on the status of the shipments being delayed.
• Monitor day to day operations of the team, prioritize and assign tasks.
• Ability to multi-task and direct multiple employees.
• Communicate with customs to ensure compliance

Operational Design & Implementation

Commercial Partnership & Customer Engagement

Financial Modeling & Pricing Support

Performance Management & Continuous Improvement

Leadership & Stakeholder Management

Minimum Qualifications:

Education:

• High School Diploma or GED

Experience:

· Strong understanding of operations and customs processed.

.

Skills:

• Must be able to qualify for an airport security badge and/or Customs clearance for DHL facility and pass a drug screen
• Proficiency with Microsoft Word, Excel, and Outlook
• Knowledge of ACA, HMS & DCE
• Strong written and verbal communication skills
• Ability to lift 50 lbs regularly and 70 lbs occasionally
• Ability to stand for long periods, bend, stoop and climb stairs/ladders
• Ability to work in all weather conditions
• Speak, read, and understand English

Preferred Qualifications:

Qualifications listed below, while not necessarily a requirement for this position in each circumstance, provide additional depth and value to the role.

Other important information about this position:

• Knowledge of DHL programs

The preceding job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to provide a general overview of the expectations and responsibilities of this position. As the nature of business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:

https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.