Import Agent - Springfield Gardens, NY

CEVA Logistics; New York (NY); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Health insurance

401(k)

Employee discounts

Job summary

CEVA Logistics in Springfield Gardens, NY is hiring an Import Agent to manage inbound freight from origins, handling paperwork, waybills, and pricing while ensuring compliance with tariffs and customs. You'll work with cross-border teams to keep shipments moving smoothly.

Ideal candidates have a HS diploma, at least six months of related experience, strong analytical and PC skills, and a customer-focused mindset.

Qualifications

• High School Diploma or GED required with 6 months to 1 year of related experience.
• Customer-focused with strong communication and problem-solving skills.
• Basic knowledge of sea freight processes and customs procedures.

Responsibilities

• Receives inbound shipments and handles documentation and waybills.
• Responds to inquiries via fax, email, or phone.
• Negotiates with customers to resolve issues and reach mutual agreements.
• Reviews invoices and manifests for tariff compliance.
• Notifies consignees of delays and provides PODs when requested.
• Converts foreign currency figures to USD and assists with duties.

Skills

Freight documentation

Customer service orientation

Negotiation skills

Billing and invoicing

Problem solving

Education

High School Diploma or GED

Job description

Import Agent - Springfield Gardens, NY

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever‑changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

Pay Range: $26.44

Import Agent

YOUR ROLE

Receives inbound freight shipments from points of origin by performing the following duties.

WHAT ARE YOU GOING TO DO?

• Receives freight, documentation and waybilling; assesses charges; and collects fees for shipments..
• Opens a file on the dedicated software system for each shipment received
• Responds to inquires by fax, e-mail or telephone
• Negotiates with domestic customers, as intermediary for foreign customers, to resolve problems and arrive at mutual agreements.
• Examines invoices and shipping manifests for conformity to tariff and customs regulations
• Contracts customs officials to affect release of incoming freight and resolve customs delays
• Itemizes changes, prepare freight bills, accept payments and issues refunds
• Notifies consignees of delays in departure of shipment. Provides POD's to shippers if requested.
• Examines documents such as invoices, bills of lading, and shipping statements, to verify conversion of merchandise weights or volumes into system used by other country.
• Contacts customs officials to affect release of incoming freight and resolve customs delays.
• Itemizes charges, prepares freight bills, accepts payments and issues refunds.
• Notifies consignees of delays in departure of shipment. Provides POD's to shippers if requested.
• Examines documents such as invoices, bills of lading, and shipping statements, to verify conversion of merchandise weights or volumes into system used by other country.
• Converts foreign currency figures into United States monetary equivalents, or domestic currency into foreign equivalents.
• Calculates duties or tariffs to be paid on merchandise.
• Corresponds with foreign companies

WHAT ARE WE LOOKING FOR?

• Education and Experience: High School Diploma or GED, Minimum six months to one years related experience.
• Customer focused.
• Ability to learn all aspects of the team’s work, and to provide cover and assistance on a regular basis.
• Good Analytical skills, strong PC skills
• Thorough knowledge and understanding of sea freight product /environment.
• Self-starter, disciplined with leadership and motivational abilities.,

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world‑class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [e-mail]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate. False statements or information will result in the application voided.

• Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
• Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
• Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
• 401(k) with company match.
• Flexible Paid Time Off programs including company paid holidays.
• Tuition reimbursement program.