Implementation Support Specialist

Socket.dev; Lehi (UT); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Wellness benefits

3 Weeks Paid Time Off

Paid Company Holidays

Paid Parental Leave Benefits

Flexible Spending Benefits

401(k) Retirement Savings Program

Short-Term and Long-Term Disability

Wellness Benefits

Commuter Benefits

Employee Assistance Program (EAP)

Well-stocked Kitchen In Office

Job summary

SmithRx is seeking an Implementation Support Specialist to join the Customer Success team, driving the core implementation functions and ensuring high quality of the SmithRx product. You will support the Implementation Team during the overall plan and project phase.

Ideal candidates have a Bachelor's degree (or equivalent), healthcare/pharmacy experience, and strong coordination, communication, and CRM skills.

Qualifications

• Bachelor's degree or equivalent work experience preferred.
• Healthcare and/or pharmacy experience strongly preferred.
• Experience coordinating complex tasks across multiple projects and clients.
• Experience in a customer service role.
• Corporate experience preferred.
• Proficiency in Microsoft Office required.
• Proficiency in Google platform/apps preferred.
• Proficiency using Salesforce.
• Strong communication skills.
• Strong team orientation and desire to succeed.
• Ability to work with tight deadlines and solve for near term deliverables.

Responsibilities

• Main point of contact for TPA for new group implementations.
• Gather TPA requirements including contacts, due dates, account structures, group numbers, invoicing, ID cards, eligibility files, etc.
• Ensure all requirements documented in standard project templates/tools.
• Assist the Implementation Manager/Analysts with project tasks through lifecycle.
• Maintain a detailed project plan and an open items log.
• Coordinate day-to-day tasks for a pod of Implementation Managers/ Specialists.
• Support data entry for new group implementations in applicable systems.
• Build client profiles using CRM tool.
• Serve as liaison between internal contracting and Implementation Team.
• Serve as liaison between invoicing team and Implementation Team.
• Provide go-live support to Implementation Managers/Analysts/TPA.
• Participate in post go-live discussions to identify performance opportunities.
• Participate in the new group implementation lifecycle.
• Join internal and external client meetings.
• Organize high volume tasks and meet deadlines/milestones.
• Provide attention to detail on all project requirements.

Skills

Bachelor's degree

Healthcare experience

Pharmacy experience

Project coordination

Customer service

Microsoft Office

Google Workspace

Salesforce

Communication

Team oriented

Adaptability

Time management

Education

Bachelor's degree or equivalent work experience

Tools

Salesforce

Microsoft Office

Google Workspace

Job description

Job Summary

SmithRx is looking for an Implementation Support Specialist to join the company’s Customer Success team to support all core Implementation functions ensuring the high quality of the SmithRx product.

As an Implementation Specialist you will support the Implementation Team Members during the overall implementation plan and project phase.

What you will do

• Responsible for being the main point of contact for TPA (an external client) for new group implementations
• Responsible for gathering the TPA requirements which include but are not limited to points of contacts, due dates, account structures, group numbers, invoicing, ID cards, eligibility files, etc.
• Ensure all requirements are documented in the standard project templates and tools
• Assist the Implementation Manager and/or Implementation Analysts with project tasks throughout the new group implementation lifecycle
• Maintain a detailed project plan and an open items log for project monitoring purposes
• Manage day to day coordination and task management for a pod of Implementation Managers and/or Implementation Specialists to maintain workplace productivity
• Conduct administrative tasks supporting data entry of new group implementations within the applicable systems
• Build client profile utilizing CRM tool
• Act as a liaison between the internal contracting team and the Implementation Team
• Act as a liaison between the internal invoicing team and the Implementation Team
• Provide go live support to the Implementation Managers, Implementation Analysts and the TPA
• Participate in post go live discussion to improve identified performance opportunities
• Participate in the new group implementation lifecycle
• Participate in internal and external client meetings
• Ability to organize high volume tasks and meet the appropriate deadline(s) or project milestones
• Provide attention to detail on all project requirements to ensure the client’s needs are met
• Ability to be a self-starter and take initiatives

What you will bring to SmithRx

• Bachelor's degree or equivalent work experience preferred
• Healthcare and/or pharmacy experience strongly preferred
• Experience coordinating complex tasks across multiple projects and clients
• Experience in a customer service role
• Corporate experience preferred
• Proficiency in Microsoft Office required
• Proficiency in the Google platform/apps preferred
• Proficiency using Salesforce
• Strong communication skills via face-to-face meetings, conference calls and written correspondence
• Strong team orientation and desire to succeed
• Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company
• Ability to work with tight deadlines and solve for near term deliverables
• Ability to manage multiple projects and tasks with grace, efficiency, and ownership

What SmithRx Offers You

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
• 3 Weeks Paid Time Off
• Paid Company Holidays
• Paid Parental Leave Benefits
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-Term and Long-Term Disability
• Wellness Benefits
• Commuter Benefits
• Employee Assistance Program (EAP)
• Well-stocked Kitchen In Office Locations
• Professional Development and Training Opportunities

Compensation & Benefits

• Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience.
• Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k).

Individual offers are tailored to your geography, experience, skills, and education. Your recruiter can share more specific details during the hiring process. In the meantime, feel free to explore our comprehensive benefits here.