Implementation Support Specialist

RiseMe; Fort Worth (TX); On-site; USD 52,000 - 69,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Plan

Paid Time Off

Paid Parental Leave

Wellness Program

Life Insurance

Job summary

RiseMe in Texas seeks an Implementation Support Specialist to travel and support the day-to-day warehouse operations, with a strong focus on training and supervising new personnel to achieve daily production goals.

Key duties include operations management, staffing balance, safety adherence, and cross-functional collaboration with management and HR for issue resolution and program development. Requires 1–5 years experience or a relevant degree, and travel up to 80%.

Qualifications

• Bachelor's degree or 1-5 years warehouse experience.
• Experience with Warehouse Management Systems (Manhattan preferred).
• Strong communication and customer service skills.
• Knowledge of safety regulations (OSHA, DOT, HAZMAT) and willingness to certify.

Responsibilities

• Travel to other warehouses as needed and support daily production goals.
• Train and supervise new warehouse personnel and provide coaching.
• Develop and implement shipping/receiving schedules to meet goals.
• Balance labor and staffing with management to maintain productivity.
• Ensure safe, efficient operation and compliance with safety programs.

Skills

80% travel

Strong communication

Team building

Problem solving

Lean/Six Sigma basics

Microsoft Office

OSHA/DOT/HazMat knowledge

External client service

Bilingual English/Spanish

Education

Bachelor's degree in Supply Chain or related field

1-5 years warehouse experience

High School Diploma

Tools

Manhattan WMS

Job description

Overview

The Implementation Support Specialist is responsible for traveling and supporting the efficient day-to-day operation of the warehouse with particular emphasis on training and supervising new warehouse personnel and achieving daily production goals.

Responsibilities

Operations Management

• Assisting in building set-up and maintenance of facilities
• System and process training
• Develops and implements shipping and receiving work schedules and assignments to assure effective and efficient operations to meet goals
• Provides direct supervision to warehouse personnel matching skill and background of personnel to work required.
• Ensures that equipment is utilized in the most efficient manner
• Coordinates the maintenance of equipment with management
• Reviews the daily work objective and determines productivity requirements to produce during the shift to meet the overall building objectives
• Partners with other leaders to balance labor ensuring appropriate levels of staffing
• Makes recommendations to management on initiatives and programs to improve operations and works on those programs

Employee Relations/Development

• Assists in developing a program to train and motivate personnel for increased effectiveness
• Assists in developing a program for all new personnel and ensures the onboarding program is followed
• Works with Management and Human Resources to resolve employee relation issues, discipline actions, problem resolution and terminations
• Provides feedback, coaching, guidance, and recognition to enhance personnel’s skill development
• Plays an active role in employee development and talent selection.
• Provides regular coaching and constructive feedback on performance, prepares and delivers hourly performance reviews
• Exhibits a commitment to self-development by staying current on information, tools, and systems
• Travels to other warehouses and participates in department or company meetings, as necessary

Safety and Security

• Ensures the safe, clean and efficient operation of the warehouse to meet service standards
• Supports all safety programs and OSHA compliance to ensure a safe work environment for all employees
• Follows documented processes for reporting, analyzing, and following up on employee injuries and accidents.
• Ensures employees complete a daily pre-flight and reviews daily

Qualifications

• 80% travel
• Bachelor’s degree in Supply Chain, Business or related field, or at least 1-5 years of warehouse experience
• High School Diploma required
• Experience with Warehouse Management Systems (Manhattan preferred)
• Ability to work in a fast paced, quickly changing environment.
• Ability to handle changing priorities and use good judgment in stressful situations
• Experience with seasonal work forces is a plus, but not required.
• Experience with or desire to learn performance metrics, process improvement, and Lean/Six Sigma tools.
• Working knowledge of Microsoft Office applications
• Working knowledge of warehouse / mechanical equipment
• Working knowledge of OSHA, DOT, HAZMAT, FDA regulations and the willingness to become certified in one or more of these areas as necessary
• Excellent talent management and team building skills
• Excellent verbal, non-verbal, and written communication skills
• Excellent customer service skills specifically with external clients
• Excellent analytical and mathematical skillsBilingual English/Spanish preferred, may be required in some locations

  Other

  • Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed by the customer.
  • Must be able to stand/walk for up to 10-12 hours.
  • Lift and move totes up to 50 pounds.
  • Regular bending, lifting, stretching and reaching both below the waist and above the head.
  • Walking in the distribution center and around the area with great frequency; facilities are over a quarter mile in length.
  • Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and be able to access all areas of the building without limitations.

  We are excited to share that the base salary range for this position is $51,838.80 - $69,118.40, based on the national average for the position. This position is also eligible for an annual discretionary bonus, targeted at 5%. NFI takes into consideration applicants' qualifications, experience, education, and geographic location when determining a starting rate of pay.

  Benefits

  • Medical
  • Dental
  • Vision
  • Prescription Drug Coverage
  • 401k Plan
  • Wellness Program
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave

  among other benefit plan options.

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

  LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

  Profit Center

  PC-692