Implementation Success Partner- Surgical Growth

qventus; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Qventus is seeking an Implementation Success Partner to lead enterprise deployments of the Qventus Periop product. You will manage multi-module deployments, coordinate with data integration specialists, clinicians, and IT teams, and ensure go-live success.

You will build strong relationships with hospital leaders, mitigate risks, and drive adoption of workflows and tools. Travel up to 50% is expected as you deploy at client sites and optimize implementations across healthcare systems.

Qualifications

• 5+ years of project/program management experience for enterprise SaaS deployments.
• Experience working with healthcare clients or health systems.
• Cross-functional coordination across clinical, IT, and operations teams.
• Ability to analyze data and translate into actionable deployment plans.
• Experience with hospital-level project governance and EHR-related deployments.

Responsibilities

• Define and manage enterprise-wide deployment timelines for multi-module projects.
• Collaborate with Data Integration Specialists, Clinicians, and Product Specialists to deliver client value.
• Communicate evolving requirements and recommended approaches to client teams.
• Drive user buy-in from executives, surgeons, and frontline staff around workflows and tools.
• Provide technical project leadership from kickoff to go-live, prioritizing tasks and dependencies.
• Manage relationships across client organizations from staff to C-suite.
• Identify risks and opportunities, guiding delivery leaders toward resolution.
• Suggest process improvements and close operational gaps.

Skills

Project management

Stakeholder management

Healthcare domain knowledge

Cross-functional collaboration

Data analysis

Solution delivery

Tools

SQL

Java

Excel

Job description

On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.

Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We're inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations.

As an Implementation Success Partner , you will take on a multifaceted role that merges the intricacies of engagement management, project leadership, analytics, and technical oversight. You'll forge strong relationships with key stakeholders in hospitals and surgical clinics, including senior OR leadership, surgeons, schedulers, and IT teams, becoming an essential bridge between our customers and internal teams. Your responsibility will encompass the comprehensive management of technical feature and function delivery within deployments, ensuring a smooth transition from customer kickoff to go-live. Through meticulous planning and coordination with a cross-functional, matrixed team, you will guarantee the success of each project.

In this pivotal role, you will also gain an in-depth understanding of the Qventus Periop product, enabling you to innovate new applications and maximize value for our clients. Your expertise and creative problem-solving will drive the successful implementation of our solutions, making a tangible difference in the healthcare landscape.

Key Responsibilities:

• Define and manage the timeline for enterprise-wide, multi-module deployments, with an initial focus on the Qventus Periop solution.
• Work with Data Integration Specialists, Clinical Operation Consultants, and Product Specialists throughout each deployment to identify and implement solutions that deliver client value.
• Collaborate with external client teams to understand evolving requirements/needs and communicate potential approaches to address them.
• Leverage deep functional Periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption.
• Provide technical project leadership to manage the full deployment lifecycle from internal project kickoff to go-live by prioritizing tasks, identifying dependencies, and ensuring deliverables are met.
• Build and manage relationships at multiple levels of client organizations, from frontline staff to C-suite stakeholders.
• Identify and mitigate risks and advise Delivery team leaders on project opportunities and risks, driving any issues to resolution.
• Identify process improvement opportunities and create structured approaches to close gaps.
• Serve as the owner and accountable team member for assigned accounts/customers with limited oversight.
• Effectively lead complex engagements with matrixed teams (technical and operational).
• Articulate Qventus' value proposition and create value for customers by establishing clearly defined business outcomes.
• Leverages deep functional expertise in order to sustain buy-in from core users and executives around workflows and tool adoption.
• Creates a customer base who is excited about Qventus and serves as a reference for prospective customers.
• A passion for fixing our healthcare system.

What We're Looking For:

• At least 5 years of project/program management experience with a comprehensive understanding of the business requirements and technical capabilities needed for an enterprise-wide SaaS implementation.
• 5 years of professional experience working at a top healthcare consulting firm, digital health company, or health system.
• At least 5 years of experience working cross-functionally with multiple teams, both internally and externally, to manage end-to-end project lifecycles and to drive project milestones to completion.
• Knowledge of inpatient and perioperative metrics, processes, challenges, and solutions; ability to engage in strategic and operational discussions with hospital leaders and surgeons.
• Project management experience with complex implementations in the provider-side healthcare setting.
• A track record of applying strong quantitative and analytical skills in prior roles.
• Prior experience managing projects for hospital systems (e.g. EHR implementations) is required.
• Skilled at understanding, documenting, and analyzing data using a variety of tools (Data validation dashboards, interpreting JAVA/SQL code, complex Excel functions, etc.).
• Ability to travel on average 25% and up to 50%.

It's a Plus if You Have:

• Experience writing SQL queries (highly desired)
• PMP certification.
• Experience with Epic/Cerner EHR instances.
• Expe