Implementation Specialist I

Affirm; Oregon; Híbrido; USD 62 000 - 82 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage 100% premiums for you/

Tech stipends

Flexible time off

ESPP stock purchase plan

Resumo da oferta

Affim is seeking an Implementation Support Specialist I to help deploy the Affim solution with our retail partners. You’ll be the primary contact for partners’ business and technical teams, guiding integrations and resolving issues with cross-functional collaboration with Engineering and Merchant Operations.

You’ll document technical workflows, share insights to improve product performance, and help scale operations through rigorous communication and proactive problem solving.

Qualificações

• Bachelor's degree or equivalent experience.
• 1-3 years in Tech, eCommerce, SaaS or similar roles.
• Proven written communication with stakeholders, customers, or partners.
• Strong project management, communication, and technical skills.
• Ability to manage multiple assignments with minimal guidance and high attention to detail.

Responsabilidades

• Provide exemplary support to merchant partners on marketing, accounting workflows, and implementation guidance.
• Resolve technical integration issues for partners’ ecommerce front-ends and back-end order management systems.
• Identify and implement new operational processes to drive efficiency.
• Develop detailed technical documentation.
• Engage with internal stakeholders to define cross-functional workflows.
• Provide product feedback to Product and Engineering teams to improve the product.

Conhecimentos

Written comms

Project management

Technical skills

Independent work

Attention to detail

E-commerce platforms

Payments experience

HTML/JS/APIs

Formação académica

Bachelor's degree or equivalent

Ferramentas

Shopify

WooCommerce

Descrição da oferta de emprego

At Affim, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

About the Operations team

The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk.

About the Role

As an Implementation Support Specialist I, you'll combine your exceptional technical and communications skills to support the implementation of the Affim solution with our growing network of retail partners. You will serve as a primary support contact for our partners' business and technical teams throughout the integration process, while working cross-functionally with Affim's Engineering and Merchant Operations teams to help provide clients with quick solutions, troubleshoot account issues, and build internal processes that scale.

What You'll Do

• Provide exemplary support to merchant partners on topics including: marketing best practices, accounting workflows, implementation guidance / troubleshooting
• Resolve technical integration issues related to partners' ecommerce front-end platforms and back-end order management systems
• Identify and implement new operational processes to drive efficiency
• Develop detailed technical documentation
• Engage with internal stakeholders to define cross-functional workflows
• Provide product feedback from clients to the Product and Engineering teams to improve overall product performance and feature set

What We Look For

• Bachelor's degree or equivalent experience
• 1-3 years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s)
• Past success in a job, internship, or volunteer role that required written communication with stakeholders, customers, or partners
• Exceptional project management, communication, and technical skills to manage client engagements and internal resources
• Proven ability to manage multiple assignments simultaneously, work independently and drive projects to completion with minimum guidance and high attention to detail
• Nice to have: experience working with major e-commerce platforms (Shopify, WooCommerce, etc) or exposure to web development concepts
• Nice to have : Previous experience in the payments or ecommerce space
• Nice to have: knowledge of of HTML, Javascript, API's

This role requires candidates to be based in the Pacific Time Zone.

Pay Grade

Pay Grade - D Equity Grade - 1Employees new to Affim typically come in at the start of the pay range. Affim focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA base pay range (CA, WA, NY, NJ, CT) per year: $70,000 - $90,000

USA base pay range (all other U.S. states) per year: $62,000 - $82,000

Remote

#LI-RemoteRemote-first with flexibility built in Affim is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affim office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.

Benefits designed for you

• Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
• Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
• Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
• Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affim stock at a discount.

We're committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we're happy to help.

For positions based in San Francisco or Los Angeles: Affim considers qualified applicants with arrest and conviction records, as required by law.