Implementation Specialist

iSolved HCM; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

isolved is seeking an Implementation Specialist to guide client onboarding, document processes, and ensure seamless integration into our HCM platform. You will bridge sales and account management while delivering training and support to new clients.

You will coordinate with sales and product teams, handle calendars, respond to inquiries by phone/email/chat, and test applications to fix issues. The role requires strong communication, attention to detail, initiative, and the ability to manage

Qualifications

• High school diploma or equivalent.
• Attention to detail.
• Confident in decision making and the ability to explain processes or choices.
• Initiative.
• Excellent multitasking skills and task management strategies.
• Strong written and verbal communication skills.
• Logic & Analytical testing skills.
• Typing skills.

Responsibilities

• Assist with client onboarding
• Assist with project management tasks
• Resolve customer complaints and issues
• Schedule appointments and maintain calendars
• Warm transfer to their account manager
• Set up proper expectations with the client
• Provide customer service and technical support to customers through incoming calls, emails and chats
• Establish the career site to match the company website
• Ensure client's websites are all set up correctly.
• Incorporate client forms and procedures seamlessly into their account.
• Coordinate with sales and product teams
• Prepare and distribute memos, emails, and reports
• Develop and implement training sessions for new clients
• Handle confidential information with discretion
• Test software applications and systems to identify and fix bugs, performance issues, and other defects.

Skills

Attention to detail

Decision making

Initiative

Multitasking

Communication skills

Analytical testing

Typing skills

Education

High school diploma or equivalent

Job description

Summary/Objective

The Implementation Specialist position is pivotal in the client onboarding process, facilitating smooth transitions from sales to fulfillment. This role involves gaining a deep understanding of each client's needs, documenting their processes, and ensuring seamless integration into our systems. Acting as a bridge between sales and account management, the specialist provides essential training to new clients, ensuring they feel confident and supported in using our systems effectively. With a focus on excellent communication and a positive attitude, this role plays a crucial part in ensuring client satisfaction and success, embodying innovation and efficiency in every interaction.

Core Job Duties

• Assist with client onboarding

• Assist with project management tasks

• Resolve customer complaints and issues

• Schedule appointments and maintain calendars

• Warm transfer to their account manager.

• Set up proper expectations with the client

• Provide customer service and technical support to customers through incoming calls, emails and chats

• Establish the career site to match the company website

• Ensure client's websites are all set up correctly.

• Incorporate client forms and procedures seamlessly into their account.

• Coordinate with sales and product teams

• Prepare and distribute memos, emails, and reports

• Develop and implement training sessions for new clients

• Handle confidential information with discretion

• Test software applications and systems to identify and fix bugs, performance issues, and other defects.

Job Complexity

Acquires job skills and learns company policies and procedures to complete routine tasks. General knowledge of core elements or concepts within their role.

Supervision

Normally receives detailed instructions on all work. Works under close supervision.

Experience

Typically requires no previous professional experience.

Scope

NA

Discretion

NA

Minimum Qualifications

• High school diploma or equivalent

• Attention to Detail

• Confident in decision making and the ability to explain processes or choices

• Initiative

• Excellent multitasking skills and task management strategies

• Strong Written and Verbal Communication Skills

• Logic & Analytical Testing Skills

• Typing skills

Physical Demands

Must be able to remain in a stationary position for prolonged periods of time while maintaining concentration and accuracy in data entry. Ability to work under a moderate stress level consistently.

Travel Required

Up to 15% travel.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Non-exempt

Location

Any, approved US states only.

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.