Implementation Specialist

National Association of Addiction Treatment Providers; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading health technology solutions provider is seeking an Implementation Specialist to lead the onboarding and implementation of their technology solutions. The specialist will manage client requirements, provide training, and ensure a smooth transition to usage. Ideal candidates will have 2-4 years of experience in software implementation, a relevant degree, and strong communication skills. This remote role requires excellent project management abilities and can adapt in a fast-paced environment.

Qualifications

• 2-4 years of experience in software implementation or related roles.
• Proven experience implementing SaaS platforms.
• Ability to work independently in a remote environment.

Responsibilities

• Lead end-to-end implementation projects for new clients.
• Gather and document client requirements and workflows.
• Conduct client training sessions and provide documentation.
• Coordinate implementation timelines with internal teams.
• Identify risks and troubleshoot issues during implementation.

Skills

Project management

Organizational skills

Excellent communication skills

Customer success

Technical curiosity

Education

Bachelor's degree in Business or related field

Job description

The mission of the Implementation Specialist is to ensure the successful onboarding, configuration, and adoption of Lightning Step + Sunwave Health’s technology solutions by our clients, enabling them to operate more efficiently and deliver high-quality care.

The ideal candidate is customer-focused, detail-oriented, and technically curious, with the ability to manage multiple implementations simultaneously while building strong relationships with clients and internal stakeholders.

In this role, the Implementation Specialist partners closely with clients to understand their workflows, configure the platform to meet their needs, provide training and guidance, and ensure a smooth transition from implementation to ongoing support.

The Implementation Specialist is part of our Implementation Team, reporting to the Director of Implementation.

The role is remote based in the United States. Lead end-to-end implementation projects for new clients, from kickoff through go-live

• Gather and document client requirements, workflows, and business processes
• Configure and validate system settings to align with client needs and best practices
• Coordinate implementation timelines, milestones, and deliverables with internal teams
• Conduct client training sessions and provide clear documentation and guidance
• Serve as the primary point of contact for clients during implementation
• Identify risks, troubleshoot issues, and elevate concerns as needed
• Ensure a smooth handoff to Customer Success or Support teams post-implementation
• Maintain accurate implementation records and project documentation
• Collaborate cross-functionally with Sales, Product, Support, and Account Management teams to ensure seamless client handoffs, alignment on client goals, and successful long-term adoption
• Contribute to process improvements and implementation best practices

Other Information/Requirements

2–4 years of experience in software implementation, onboarding, customer success, or a related role

Bachelor’s degree in Business, Information Systems, Healthcare Administration, or a related field (or equivalent experience)

Proven experience implementing SaaS platforms or supporting technical solutions

Strong project management and organizational skills

Excellent written and verbal communication skills

Ability to work independently in a fast-paced, remote environment

Experience in healthcare, behavioral health, or revenue cycle management is a plus

How to Apply

https://www.sunwavehealth.com/careers/apply-now/