Implementation Specialist

Elsevier; Philadelphia (Philadelphia County); Presencial; USD 72.000 - 119.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health plan benefits

退休 Benefits

Paid Vacation

Educational Assistance

Disability, Life and Accidental Death

Descripción de la vacante

Elsevier is seeking an Implementation Specialist to join the Customer Success team in delivering successful product implementations across healthcare and life sciences solutions. You will coordinate rollout activities, train customers, and ensure adoption across multiple high-visibility projects, collaborating with Product, Technology, and SME teams to resolve workflow challenges.

The role requires 5+ years in implementation or related consulting, strong communication, and willingness to travel

Formación

• Bachelor's degree or equivalent required.
• 5+ years of implementation, customer engagement/service, or consulting support experience.
• Strong project management across cross-functional initiatives.
• Excellent verbal and written communication; ability to present to senior stakeholders.

Responsabilidades

• Lead end-to-end implementation of Elsevier products for customer accounts from kickoff to go-live and adoption.
• Create and manage project plans, milestones, and timelines across multiple concurrent implementations.
• Serve as a subject matter expert on product functionality, access methods and workflows; troubleshoot complex issues.
• Provide training and consultative support to maximize adoption and value; drive customer satisfaction and clear status updates.

Conocimientos

Project management

Stakeholder management

Communication

Travel flexibility

Educación

Bachelor's degree or equivalent

PMP certification (preferred)

Descripción del empleo

## Implementation SpecialistApply: Georgia: Philadelphia: Full time: Posted Yesterday: R120219**Implementation Specialist** **Do you like collaborating across teams to deliver successful product implementation services for customers?** **Do you enjoy working with cutting-edge technology solutions?****About our Team**As an **Implementation Specialist**, you are a part of the Customer Success team which is focused on delighting the customer. As a team we do this by providing critical product implementation, robust training and adoption programs, and commercial readiness / go-to-market support.**Overview**As part of Elsevier’s Customer Success team, the Implementation Specialist plays a critical role in delivering successful product implementations for our customers, including integration and access support, training, and adoption activities. This role drives high-visibility, high-complexity projects across Elsevier Clinical Reference and Decision Support, Patient Engagement, and Clinical Workflow products, ensuring a high level of service satisfaction and successful achievement of each customer’s unique goals. The Implementation Specialist leverages expertise in SaaS solutions and product workflows to drive successful implementations. They coordinate project activities, manage internal and customer timelines, establish and track key milestones, and communicate project status, risks, and next steps to key stakeholders. They also provide best-practice, consultative support to help customers address workflow challenges, optimize product configuration and use, and realize greater value from Elsevier solutions. Building and nurturing value-based relationships and keeping the lines of communication open with our most demanding and high-profile clients will be crucial to success.**Responsibilities** **Implementation Delivery** * Lead **end-to-end implementation of Elsevier's products** for customer accounts, from kickoff through go-live and adoption.* Establish and manage **project plans, milestones, and timelines** across multiple concurrent, high-visibility implementations.* Serve as a **subject matter expert**, understanding product functionality, access methods and workflows, integration requirements, and the ability to troubleshoot and resolve complex product and implementation related challenges.* Provide **virtual and on-site training and consultative support** to help clients maximize adoption and value.* Champion customer satisfaction through **responsive, transparent, and authentic communication**.* undefined. **Stakeholder Management & Escalations** * Proactively manage client expectations and communicate **project status, risks, and resolutions** to internal and external stakeholders.* Serve as the **primary point of contact and escalation path** for key implementation project stakeholders, including leadership, IT counterparts, and executive sponsors.* Be a highly motivated **change agent and problem solver**.* undefined. **Cross-Functional Collaboration** * Partner with Product, Technology, and Subject Matter Experts to **scope requirements and resolve workflow challenges**, ensuring successful delivery of relevant products and functionality.* Collaborate with Customer Success leadership and relevant stakeholders to identify recurring risks and process gaps across implementations and recommend and drive **improvements to methodology, tools, and training**.**Requirements** * Have 5+ years of experience in implementation, customer engagement/service, and/or consulting support, ideally within healthcare and/or SaaS environments.* Have proven experience leading complex, multi-stakeholder implementation projects from initiation through go-live.* Strong project management skills across cross-functional initiatives.* Be an effective problem solver able to navigate ambiguity within a matrix organization.* Have excellent verbal and written communication skills, including experience presenting to senior stakeholders.* Able to travel to customer sites as required (up to 20% of time).* Have a bachelor's degree or equivalent experience.**Valued Attributes** * Project Management Professional (PMP) certification.* Clinical background and experience providing direct patient care or hospital/health system experience (Registered Nurse or similar)* AI (Artificial Intelligence) fluency, knowledge and experience. **Work in a way that works for you**We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. * Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive**Working for you**We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:* Health plan benefits* Employee Assistance Program* Retirement Benefits* Various Leave Programs* Educational Assistance* Disability, Life and Accidental Death Insurance* Paid Vacation* Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice**About the Business**A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.U.S. National Base Pay Range: $71,600 - $119,400. Geographic differentials may apply in some locations to better reflect local market rates.This job is eligible for an annual incentive bonus.