Implementation Specialist

Socket.dev; Dallas (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Parental leave

Startup culture

Catered lunches

Subscriptions

401k

Career growth

Job summary

Socket.dev is seeking an Implementation Specialist to guide highly skilled customers through FieldPulse onboarding in a fast-paced, outcomes-driven environment. You’ll lead onboarding calls, adapt to client workflows, and persuade teams to embrace new technology.

Based in Dallas, TX, this full-time, in-office role partners with Sales, Product, and Engineering to keep projects on track. You’ll train users, manage timelines, troubleshoot issues, and champion customer success to drive adoption and

Qualifications

• 1+ years in customer onboarding, implementation, or similar SaaS role.
• Strong communication and leadership capabilities.
• Ability to juggle multiple implementations while keeping customers engaged.

Responsibilities

• Own the onboarding experience with new customers to implement FieldPulse.
• Overcome resistance to change and persuade customers to adopt new tech.
• Understand customer workflows, identify gaps, and propose tailored solutions.
• Solve problems in real time and develop workarounds when needed.
• Lead onboarding calls, product training, and best-practice sessions.
• Keep implementation on track by driving timelines and progress.
• De-escalate frustrations and maintain focus on success.
• Collaborate cross-functionally with Sales, Product, and Engineering to optimize onboarding.
• Advocate for customer needs and provide feedback to improve the FieldPulse experience.

Skills

Relentless work ethic

Customer onboarding

Project management

Communication

Leadership

Grit/adaptability

Critical thinking

Emotional intelligence

Technical fluency

Tools

FieldPulse

Job description

We are looking for anImplementation Specialist who thrives in a fast-paced environment, is passionate about problem-solving, and is relentless in ensuring customers successfully adopt our platform. This role is not for the faint of heart—our customers are highly skilled tradespeople who have operated the same way for years. It takes patience, creativity, and leadership to guide them through change.

If you're a strategic thinker, an excellent communicator, and someone who loves a challenge, we want you on our team!

Where You'll Work:

• Full-time, in-office at our headquarters in Dallas, TX.
• You’ll be right in the heart of the action, surrounded by a team of passionate, high-energy individuals who thrive in a collaborative, fast-paced environment.

What You'll Do:

• Own the onboarding experience: Work hands-on with new customers to implement FieldPulse, ensuring a smooth and successful transition.
• Overcome resistance to change: Our customers are experts in their trade but often hesitant about new technology. You’ll need to be patient, adaptable, and persuasive to help them see the value of FieldPulse.
• Be a strategic partner: Understand each customer’s unique workflows, identify gaps, and propose tailored solutions—even when they’re set in their ways.
• Problem-solve in real-time: When product limitations arise, you’ll need to think creatively to develop workarounds that ensure a seamless experience.
• Lead training and education: Conduct onboarding calls, product training, and best practice sessions to get customers up and running.
• Keep implementation on track: Drive project timelines, track progress, and communicate effectively with both customers and internal teams.
• Stay cool under pressure: When customers get frustrated or threaten to cancel, you’ll need the confidence and resilience to de-escalate, refocus, and drive toward success.
• Work cross-functionally: Collaborate with Sales, Product, and Engineering to ensure customers have the best possible onboarding experience.
• Be a champion for our customers: Advocate for customer needs and provide feedback to improve the FieldPulse experience.

What We’re Looking For:

• A relentless work ethic: You’re willing to go the extra mile to ensure customer success.
• 1+ years of experience in customer onboarding, implementation, or a similar customer-facing SaaS role.
• Project management skills: Ability to juggle multiple implementations while keeping customers engaged and moving forward.
• Strong communication and leadership: You’re clear, direct, and can guide customers confidently—even when they push back.
• Grit and adaptability: You embrace challenges, think on your feet, and don’t give up when things get tough.
• Critical thinking and problem-solving: You can troubleshoot technical issues, identify patterns, and develop creative solutions.
• High emotional intelligence: You understand customer frustrations and can build trust while keeping implementation on track.
• Comfort with technology: You can quickly learn new software and teach others how to use it effectively.

Why You’ll Love This Role:

• You’ll have a direct impact on customer success and business growth.
• Every day presents a new challenge, keeping things exciting and far from routine.
• You’ll be part of a passionate, high-performing team that values ownership and leadership.
• There’s tremendous growth potential in this role as we scale.

What We Offer:

• Covered Medical Insurance
• Dental & Vision Benefits
• Paid Parental Leave
• Fun, fast-paced startup culture- you’ll be able to work on projects that make a huge impact
• Catered Lunches Monday-Friday
• Class Pass, Netflix, HBO, Hulu, and Peloton subscriptions
• 401k
• Transparent career growth, professional development, and promotional opportunities