Implementation Manager, US

Gigs; New York (NY); On-site; USD 200,000 - 250,000; Full time

Benefits offered by this job

Stock options

Home office stipend

Learning budget

Job summary

Gigs is building the operating system for mobile services, enabling fintechs, HR platforms, and consumer tech to embed connectivity in their products.

You will own end-to-end implementations, guiding customers from scoping and kickoff to go-live and continued optimization, ensuring a consumer-ready experience that drives adoption and revenue.

Qualifications

• 5+ years in implementation, solutions engineering, or professional services at a high-growth B2B or SaaS company.
• Experience in fintech, payments, or developer-platform businesses is a strong signal.
• Understand B2B2C and its impact on adoption and revenue.
• Built from first principles to deliver engagement without a playbook.
• Technically fluent in API architecture, webhooks, and integration design.
• Strong written and verbal communicator able to align C-suite and engineers.
• Stage-aware experience in a ~150-person company.

Responsibilities

• Lead customer implementations end-to-end from scoping to go-live.
• Make the B2B2C motion work for each customer and their users.
• Be the forward-deployed product lead to unblock launches.
• Manage a portfolio of high-stakes projects across customers.
• Build playbooks, templates, and frameworks for future teams.
• Connect commercial outcomes with implementation and sales promises.

Skills

5+ years exp

B2B2C

First principles

Communicator

Stage-aware

Tech fluent

Tools

Linear

Asana

Smartsheets

Job description

About Gigs

At Gigs, we’re building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.

Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.

Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless.

If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.

Things We Care About

We are building in a highly complex space and tackling a massive problem. We want people who lean in when things get hard.

• Speed. We move and we ship. We set bold deadlines and treat every week like it matters.
• Ownership. If you see something broken, fix it. We don’t wait for permission.
• Customer Obsession. Our customers’ product is our product.
• Ambiguity. We’re building frontier technology in a complex domain. You’ll need sound judgement and good instincts to make decisions without complete information.
• First principles. We don’t ask how things have been done before. We ask why they were done that way at all.

The Role

An Implementation Manager at Gigs is part technical partner, part product lead, part commercial strategist. You will own the end-to-end implementation of Gigs’ platform for our customers - and you’ll know that a technically successful go-live is only half the job. The other half is ensuring our customers can take what you’ve built and turn it into a product their own users love and pay for.

Gigs powers a B2B2C motion: our customers are fintechs, HR platforms, and consumer tech companies who embed connectivity directly into their products. Your job is to make that work - not just at the API layer, but all the way through to the consumer experience that drives conversion, retention, and commercial success. You’ll be the bridge between what was sold and what actually ships.

This is a role for someone who has operated at the intersection of technical delivery and commercial outcomes before - someone who treats implementation as a commercial act, not just a technical one.

What you’ll do

• Lead customer implementations end-to-end. Own each implementation as a project - from scoping and kickoff through to go-live and beyond. You’ll work directly with your customers’ engineering and product teams, defining the right feature set, journeys, and architecture for their specific use case.
• Make the B2B2C motion work. Understand how each customer will position and sell Gigs to their own users. Deeply understand what a high-converting consumer experience looks like, and hold your customer to that standard throughout the build. A live implementation that doesn’t drive consumer adoption is not a success.
• Be the forward-deployed product lead. When a feature is blocking a launch, you’ll identify it, articulate it, and work with both internal and external Product and Engineering teams to solve it. You’re not just delivering a spec - you’re helping shape what Gigs becomes.
• Manage a portfolio of high-stakes projects. You’ll run multiple implementations simultaneously across different customers, verticals, and geographies. You’re a natural with tools like Linear, Asana, or Smartsheets - and more importantly, you know how to keep internal and external stakeholders aligned and well-informed.
• Build the playbook. We’re still early. You’ll create processes, templates, and frameworks that don’t exist yet, and that future team members will build on. You’re comfortable with that - in fact, you prefer it.
• Connect the commercial dots. Work closely with the BDM team to ensure implementations land the commercial outcomes that were promised in the sale. You understand conversion flows and what success looks like for the business, not just the implementation.

What we are looking for

• 5+ years in implementation, solutions engineering, or professional services at a high-growth B2B or SaaS company. Experience in fintech, payments, or developer-platform businesses is a strong signal.
• You understand B2B2C. You’ve worked in businesses where your customer’s success depends on their customers’ adoption - and you’ve felt the difference between a technically complete integration and a commercially successful one.
• You’ve built from first principles. You’ve had to make an engagement work with a client depending on you, no playbook, and no safety net. That experience often comes from consulting, founding a company, or being an early solutions or implementation hire - but it doesn’t have to. What matters is whether you’ve actually been there.
• Technically fluent, not just technically aware. You can hold your own in a conversation with a staff engineer about API architecture, webhooks, and integration design - and then walk into a room with a CPO and translate it into product strategy.
• A communicator who moves people. Your written and verbal communication is precise and persuasive. You can align a customer’s C-suite, a sceptical engineering lead, and your own internal teams - sometimes in the same week.
• Stage-aware. Gigs is a ~150-person company still defining how implementation works at scale. You’ve operated in this kind of environment before and you don’t just tolerate ambiguity - you organise it.

Salary Range: $200,000 - $250,000
(The final offer depends on your background, skills, and how you perform through the process. We’re open to considering outlier candidates, which may result in an adjustment to the scope and compensation)

Work At Gigs

At Gigs, we value in-person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of our hubs , as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi-annual company off-site. Our offices are designed to feel like home-inspired workspaces, with plants, thoughtful tools, and small, tight-knit teams that make collaboration feel natural, energizing and effective.

What We Offer

At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and Want to learn more about our benefits, hubs, and what it’s like to work at Gigs? Check out our Careers page.