Implementation Manager New New York CIty

Greenhouse Software, Inc.; New York (NY); Hybrid; USD 150,000 - 175,000; Full time

Benefits offered by this job

Competitive salary

Flexible hours (hybrid)

Culture of growth

Flexible holidays

Travel opportunities

Open and creative environment

Job summary

BVNK is seeking an Implementation Manager to own customer deployments from handoff to production go-live. You will coordinate API integrations, testing, and dependencies, guiding both technical and business stakeholders to successful launches.

You’ll lead implementation plans, mitigate risks, and ensure alignment with agreed scopes while partnering with Engineering, Product, Compliance, and Operations to remove blockers and deliver value quickly.

Qualifications

• Strong technical understanding of APIs, webhooks, authentication, data flows, and software integrations.
• Experience in technical implementation, delivery, integration management, or a similar customer-facing role.
• Strong understanding of payments infrastructure and digital assets is advantageous.
• Ability to manage complex customer implementations involving multiple technical and business stakeholders.

Responsibilities

• Own customer implementations from handoff by Solutions Engineering through successful production go-live.
• Establish and manage implementation plans, milestones, dependencies, responsibilities, and target launch dates.
• Lead customer implementation kickoffs and establish governance for the delivery process.
• Guide customers through integration with BVNK’s APIs, webhooks, authentication methods, and payment infrastructure.
• Provide technical guidance and best practices while aligning with the sales-defined solution.
• Coordinate testing, sandbox integration, configuration, certification, and production launch activities.
• Act as the primary coordination point between customers and BVNK teams during implementation.
• Work with Engineering, Product, Compliance, Operations, and other teams to resolve blockers and dependencies.
• Troubleshoot integration issues and escalate to specialist teams when required.
• Identify risks early and establish mitigation plans for scope and timeline.
• Maintain clear communication with customer and internal stakeholders on progress and decisions.
• Manage scope changes and ensure material changes are agreed.
• Ensure implementations meet BVNK’s standards before production launch.
• Create repeatable implementation processes, playbooks, and documentation.

Skills

APIs & Webhooks

Integration management

Project management

Technical implementation

Customer-facing skills

Job description

BVNK is the stablecoin-powered financial stack for enterprises. We're now part of Mastercard, and together we're building a network for every form of money – one that delivers more reach, more capability and more choice.

We enable businesses to build financial products, unlock new markets, and move money in seconds across 130+ countries, with 40+ licenses for fiat and digital assets globally. Processing billions annually, we empower enterprises worldwide to send, receive, convert, and settle stablecoins and fiat seamlessly through a single integration.

Our mission is to accelerate global money movement, and we're assembling a world-class team to make it happen.

Trusted by industry leaders like Corpay, Worldpay, Deel, and Flywire, we deliver the infrastructure that makes new forms of money usable within the financial systems customers already rely on today.

By combining Mastercard's global payment reach and trusted networks with BVNK's stablecoin infrastructure, we're building the trusted operating layer for the evolution of money movement, helping customers participate in emerging digital networks without having to rebuild their businesses around every new innovation.

We're a diverse team spread across EMEA, North America, and APAC, with a shared belief that stablecoins are the new infrastructure layer for financial services, and that BVNK is at the forefront of this shift.

We're incredibly honored to have been recognized by:

• CNBC World's Top Fintech Companies (2026)
• FXC Intelligence Top 100 Cross-border Payment Companies (2026)
• Newsweek's The Top 100 Global Most Loved Workplaces (three years running, most recently 2025)
• LinkedIn as one of the Top 20 Startups in the UK (2025)

About this role in the team:

As an Implementation Manager at BVNK, you will own the successful implementation of customers onto the BVNK platform following commercial close and handoff from Solutions Engineering.

You will act as the primary implementation partner for the customer, coordinating technical integration, configuration, testing, dependencies, and internal stakeholders to move customers efficiently from signed contract to production go-live.

This role combines technical expertise, program management, and customer leadership. You will be accountable for maintaining implementation momentum, resolving blockers, managing risk, and ensuring customers launch successfully against clearly defined scope and timelines.

Key Areas of Responsibility:

• Own customer implementations from handoff by Solutions Engineering through successful production go-live.
• Establish and manage implementation plans, milestones, dependencies, responsibilities, and target launch dates.
• Lead customer implementation kickoffs and establish clear governance and ways of working for the delivery process.
• Guide customers through integration with BVNK’s APIs, webhooks, authentication methods, and payment infrastructure.
• Provide technical guidance and best practices throughout implementation while ensuring alignment with the solution agreed during the sales process.
• Coordinate testing, sandbox integration, configuration, certification, operational readiness, and production launch activities.
• Act as the primary point of coordination between customers and BVNK teams during implementation.
• Work closely with Engineering, Product, Compliance, Operations, and other internal teams to resolve implementation blockers and dependencies.
• Troubleshoot technical integration issues and coordinate escalation to specialist teams where required.
• Proactively identify risks to scope, timeline, or launch readiness and establish clear mitigation plans.
• Maintain clear communication with customer and internal stakeholders regarding implementation progress, risks, decisions, and next steps.
• Manage changes to implementation scope and ensure material changes are appropriately assessed and agreed.
• Ensure customer implementations meet BVNK’s technical and operational standards before production launch.
• Create repeatable implementation processes, playbooks, documentation, and best practices that improve time-to-live and scalability.
• Identify recurring implementation friction and provide structured feedback to Product, Engineering, and Solutions Engineering.
• Conduct a structured post-launch handoff to the appropriate ongoing customer owner once implementation objectives have been achieved.

What we need from you:

• Strong technical understanding of APIs, webhooks, authentication, data flows, and software integrations.
• Experience in technical implementation, delivery, integration management, professional services, technical project management, or a similar customer-facing role.
• Strong understanding of payments infrastructure and payment flows; experience with stablecoins, digital assets, or crypto payment rails is highly advantageous.
• Proven ability to manage complex customer implementations involving multiple technical and business stakeholders.
• Strong project and program management skills, with the ability to establish plans, manage dependencies, and drive customers and internal teams toward deadlines.
• Ability to troubleshoot technical issues and work effectively with Engineering and Product teams to resolve blockers.
• Excellent customer communication skills, including the ability to set expectations and manage difficult conversations when timelines or requirements change.
• Strong organizational and prioritization skills with the ability to manage multiple concurrent implementations.
• Ability to identify risks early, elevate appropriately, and maintain accountability across cross-functional teams.
• A proactive, ownership-oriented mindset focused on achieving successful customer outcomes and reducing time to value.

What you can expect from us:

• Fair and competitive salary at every stage of your growth
• Flexible working hours, with hybrid working at its heart
• A culture built on passionate, growth-minded people
• A flexible approach to holiday
• Opportunities to travel to our offices around the world
• An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets

At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.

Compensation packages are based on candidate experience and relevant certifications.

USA Salary Ranges

$150,000 - $175,000 USD

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