Implementation Manager (Hazel AI)

Altruist; San Francisco (CA); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Premium healthcare

401(k) with 4% match

Paid parental leave

Professional growth opportunities

Work from anywhere policy

Job summary

Altruist is seeking an Implementation Manager in San Francisco to enhance the onboarding experience for their AI platform customers. The role involves technical contact, integration setup, and data migration tasks with a focus on SMB and mid-market firms.

You will be instrumental in optimizing users' efficiency and ensuring seamless technical operations as part of Altruist's mission to improve financial advice availability. The position offers a hybrid work schedule with a competitive compensation package.

Qualifications

• 3–6 years of experience in implementation or solutions engineering.
• Experience in fintech or SaaS companies with integration-heavy deployments.
• Strong project management skills and comfort with data quality.

Responsibilities

• Serve as the primary technical point of contact during onboarding.
• Own integration setups across key systems like CRM platforms.
• Lead data migration efforts and ensure data quality.

Skills

Implementation experience

Technical account management

API connections

Project management

Data migration

Education

3–6 years of related experience

Tools

Wealthbox

Salesforce

Black Diamond

Job description

About Altruist

Altruist is transforming the multi-trillion dollar wealth management industry by building an AI platform for wealth professionals. We partner with financial advisors nationwide, empowering them to grow, optimize time and resources, and deliver superior outcomes for their clients.

We're looking for exceptional talent to help us achieve our mission of making financial advice better, more affordable, and accessible to all. If you're passionate about challenging the status quo and want to do the most important work of your life, we'd love to meet you!

But first, our values

• Kindness - kindness doesn’t just equal niceness. We listen to understand. We embrace, and encourage healthy debate and diverse perspectives. We approach conflict openly, honestly, and respectfully.
• Brilliance - humility is the skill we’re most proud of and possessing a growth mindset is always top of mind. We take ownership in everything we touch; regularly using our unique superpowers to reach a common goal as a team. We succeed and fail as one.
• Grit - when challenges arise, we stay laser focused on achieving our mission and finding a way forward, even when it’s hard. We are nimble and maintain a sense of urgency, swiftly adapting to change and overcoming obstacles.

About Hazel

Hazel is building the AI engine for wealth management that helps unlock 10x growth, efficiency and value for financial advisors and their clients in a regulated industry. Since its launch last September, Hazel has organically and rapidly grown its user base.

Hazel is a part of Altruist’s broader mission to make financial advice better, more affordable, and accessible to all.

This role is hybrid, with four in-office days per week at our San Francisco FiDi location.

The opportunity

We’re hiring an Implementation Manager to own the technical onboarding experience for Hazel customers across SMB and mid-market wealth management firms.

This is an individual-contributor role for someone who can operate at the intersection of implementation, systems integration, data migration, and client enablement. You’ll serve as the primary technical point of contact during onboarding, helping firms connect their systems, establish clean source‑of‑truth data, and get operational quickly with Hazel.

Your impact

• Serve as the primary technical point of contact during firm onboarding, partnering with VP of IT or other technical stakeholders for mid-market firms and acting as the technical resource directly for SMB firms without internal IT staff.
• Own integration setup across key systems, including CRM platforms such as Wealthbox and Salesforce, custodial data providers such as Orion and Black Diamond, and file storage tools including Box, SharePoint, OneDrive, and Dropbox.
• Configure bidirectional CRM data syncs and ensure the right fields are mapped into Hazel’s data layer.
• Lead data migration efforts, including pulling client data from financial planning tools such as RightCapital and eMoney, managing bulk document uploads, and reconciling multiple data sources into clean source‑of‑truth records.
• Orchestrate firm‑wide, IT‑led deployments for mid-market RIAs rather than managing advisor‑by‑advisor rollouts.
• Act as the deployed engineer for SMB firms by connecting systems, configuring data flows, and getting firms operational without relying on internal technical staff.
• Train advisors and operations teams on Hazel workflows, templates, assumptions settings, and day‑to‑day platform usage.
• Support sales by building polished live demo environments with realistic household data and production‑like setups.
• Surface implementation friction points back to Product and Documentation to improve onboarding speed, quality, and repeatability over time.

What you bring

• 3–6 years of experience in implementation, solutions engineering, technical account management, or a closely related role.
• Experience working at a fintech or SaaS company with integration‑heavy deployments.
• Hands‑on experience connecting APIs, CRMs, and data pipelines, with comfort working in integration layers without needing to be a full‑stack engineer.
• Strong project management and operational rigor, especially in environments where data quality and implementation consistency matter.
• Ability to work effectively with non‑technical users, including advisors and operations staff, and translate technical setup into clear, practical guidance.
• Strong judgment around data migration, system configuration, and rollout planning in customer‑facing environments.
• Enough commercial instinct to identify expansion opportunities and support broader retention or renewal conversations when appropriate.

Bonus points

• Familiarity with the wealth management technology stack, including Wealthbox, Salesforce, Orion, Black Diamond, RightCapital, eMoney, and custodial data formats.
• Experience supporting RIAs, advisor technology platforms, or other financial services workflows.
• Experience operating in a fast‑moving environment where implementation feedback directly shapes product and process improvements.

Leveling & compensation

This is a foundational hire; we expect to pay for proven capability. This role has a target compensation range of $150,000–$180,000 and competitive equity. Final level and compensation is individualized and will be determined based on overall experience, qualifications, and interview performance.

What we bring

Attracting and retaining top‑tier talent is a priority. We are proud of the culture we’ve built and are cognizant of the ever‑changing professional landscape. Our dynamic offering of perks and benefits are tailored for you to feel your best while doing your best.

• A hybrid work schedule for most positions to promote strong, in‑person collaboration.
• Stunning, amenity‑filled office spaces in Culver City, CA, San Francisco, CA, and Dallas, TX. Our offices are intentionally designed for comfort, collaboration, and productivity.
• Competitive pay and equity for eligible positions.
• Premium healthcare, dental, and vision insurance plans (HMO and PPO).
• 401(k) savings plan with a 4% match and immediate vesting.
• 16 week paid parental leave after one year of employment.
• Professional growth and development opportunities including an employee mobility program and an annual L&D budget allocation for each employee.
• Company perks program (includes discounts on pet insurance, fitness, cell phone plans, and travel, etc.).
• Financial guidance program (includes counseling on navigating debt, tracking personal spend, saving and planning goals, home‑purchasing preparedness, etc.).
• One month work from anywhere policy (with the exception of a few countries).

Total compensation includes a competitive benefits package, along with equity in the form of Stock Options (ISOs) for eligible roles. For salaried positions, a salary offer will be determined by a number of factors including experience, skill level, internal pay equity, geographic location, and other relevant business considerations. We review all employee pay and compensation programs regularly to ensure fair, equitable, and competitive pay. At Altruist, we are committed to providing fair, equitable, and competitive compensation by leveraging market data to inform our pay bands. Base salaries will be reviewed at regular intervals throughout the year, typically in conjunction with performance review cycles. By evaluating compensation on a regular basis, we are able to reward high performance and ensure all employees have opportunities for growth.

EEO and Diversity Statement

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Altruist we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.