Implementation Manager (Grants)

euna; Atlanta (GA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Wellness days

Flexible work day

Health and dental benefits

Job summary

euna is seeking an Implementation Manager in Atlanta, GA to lead client onboarding and ensure exceptional experiences by overseeing the implementation process. This hybrid role will involve collaborating with multiple teams to customize SaaS products to client requirements.

The ideal candidate will have a Bachelor's degree and at least 3 years of experience in a client-focused implementation position, with strong communication and technical skills.

Qualifications

• Bachelor's degree in Business, Computer Science, or Information Systems.
• 3+ years in a client-facing implementation role in SaaS.
• Strong understanding of implementation processes and best practices.

Responsibilities

• Oversee onboarding as primary contact for clients.
• Coordinate project management activities throughout the implementation.
• Customize product configuration to meet client needs.

Skills

Client-facing implementation expertise

Software implementation understanding

Excellent communication skills

Technical aptitude

Strong problem-solving skills

High comfort level with Excel

Education

Bachelor's degree in relevant field

Tools

CRM Software

Jira

Excel

PowerBI

Asana

Job description

The Opportunity

We are seeking an Implementation Manager, independently motivated and ready to make our high-functioning Implementation Team even better. As an Implementation Manager, you will be our new customers’ primary contact, overseeing the onboarding process from end-to-end. This is a multi-faceted set of responsibilities including requirements gathering, configuration of our SaaS products to meet those requirements, carrying out basic project management activities, and ensuring a smooth transition from sales to adoption. You will collaborate closely with cross-functional teams, including sales, product management, customer success, and technical support, to deliver exceptional client experiences and drive customer satisfaction.

Key Responsibilities

• Client Onboarding: Serve as the primary point of contact for clients during the onboarding process. Conduct kickoff meetings, gather business processes and resulting requirements, and provide expert guidance on best practices for implementing and configuring our SaaS products to meet their unique needs.


• Project Management: Carry out basic project management activities, noting that the work you are delivering falls within the scope of the implementation, ensuring well-planned, reliable communications, continuously evaluating points of risk and opportunity, and providing customer advice and assistance with change management.


• Product Configuration: Customize system settings, workflows, and integrations to align with client requirements while using out-of-the-box functionality to minimize customizations whenever possible. Depending on the product you may also:
  
  
  
  • Work extensively in Excel to prepare data and carry out initial data load.
  
  
  • Write simple scripts.
  
  
  • Author ad hoc reports on behalf of the customer.
  
  
  
  


• Cross-Functional Collaboration: Work closely with sales, product management, customer success, and technical support teams to ensure a seamless transition from the sales cycle to adoption. Foster strong relationships with internal stakeholders, using effective communication to influence product design and the customer life-cycle to deliver a coherent, high quality client experience.


• Training and Documentation: Engage the project team to develop and deliver comprehensive training sessions to educate clients on the features and functionalities of our SaaS products. Create and maintain implementation documentation, user guides, and knowledge base articles to support clients throughout the onboarding process, ensuring the customer’s complete adoption of their product.


• Issue Resolution: Identify and address implementation challenges, working closely with internal teams to troubleshoot and resolve issues promptly. Escalate complex problems to appropriate departments and provide timely updates to clients, ensuring their concerns are addressed effectively.


• Continuous Improvement: Actively contribute to the enhancement of implementation processes and methodologies.

Requirements

• Bachelor's degree in a relevant field (e.g., Business, Computer Science, Information Systems) or equivalent practical experience.


• 3+ years of experience in a client-facing implementation role, preferably in the SaaS industry.


• Strong understanding of software implementation processes, methodologies, and best practices.


• Excellent communication and interpersonal skills, with the ability to build rapport, effectively collaborate with clients and internal teams, and lead workshops.


• Technical aptitude with the ability to quickly learn and navigate new software applications, and to identify and address implementation challenges effectively.


• Strong problem-solving and analytical skills; high comfort level with Excel is a plus.


• Design and documentation of reports generated from relational databases; ability to author reports (SSRS or PowerBI) is a significant plus.


• Experience with CRM, ERP, or other enterprise software implementations, particularly GovTech, is a plus.


• Familiarity with Jira, Cloud Coach, Autotask, Asana, or similar software for project tracking and time management is a plus.

Location & Travel

This position will be hybrid with 3 days per week in our new Atlanta, GA office.

Benefits

• Competitive wages and salaries.


• Wellness days: extra-long weekends twice a year.


• Community Engagement Committee.


• Flexible work day.


• Health and dental benefits.


• Culture committee events.

Accessibility and Accommodation

Euna Solutions is committed to a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know. For any inquiries or requests regarding accessibility at Euna Solutions, please email [e-mail] or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.