Implementation Manager

FedEx Group; Warrendale (Allegheny County); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive Pay

401K plan with company match after 1 y

Tuition reimbursement program

Holiday pay and PTO

Medical, dental, vision, and voluntary

Life insurance

AD&D coverage

Disability coverage

Paid parental leave

Bereavement and jury duty

Job summary

FedEx Supply Chain is seeking an Implementation Manager to lead new business implementations end-to-end, serving as the business owner and coordinating with sales, solutions and operations. The role requires strong customer-facing skills and the ability to translate requirements into scalable designs.

You will guide the implementation team, manage risks, and ensure smooth transition to post go-live support while upholding FedEx brand standards across deployments.

Qualifications

• Direct customer facing and implementation delivery experience.
• Ability to quickly learn new concepts and technologies and convert them into customer solutions.
• Excellent oral and written communication skills.
• Possess the ability to motivate and maintain effective working relationships.

Responsibilities

• Lead and manage implementation of new business end-to-end after verbal award, maintaining communication throughout the course of the project to meet customer expectations.
• Plan, lead, organize and control multiple project initiatives in accordance with approved scope and schedule.
• Engage Sales, Solutions and Operations to validate new business scope as it pertains to customer contract documents, technical specifications and data analytics to ensure correct technologies are selected to support customer requirements.
• Build the designed engineering structure to scale to grow with the strategy of the company, and define roles and responsibilities for the implementation team in supporting operations.
• Translate business requirements into a robust, scalable design and drive proper change control through the life-cycle of the project.
• Implement complex business requirements through a variety of tools and technologies.
• Serve as first line decision maker for the business including developing ramp up plans and schedules that meet customer requirements while also identifying risks and developing mitigation plans.
• Provide day-to-day direction to cross-functional implementation pods/support teams and best practices to the customers on deploying the productions within their environment.
• Sign-off on and test Standard Operating Procedures (SOP’s) through partnership with IT.
• Ensure smooth transition to operations post go-live and ramp-up.
• Interact directly with various customer representatives, ranging from senior operations to warehouse operations and end-users.
• Collaborate with customer and operations leadership to ensure all processes are adhered to throughout the implementation process.
• Work closely with project managers to identify potential issues and risks.
• Create documentation that enables the transition from implementation to post implementation support.
• Ensure FedEx brand standards are upheld, particularly in the delivery of customer facing standards.

Skills

Customer facing

Implementation delivery

Team leadership

Project management

Communication

Analytical ability

Travel readiness

Learning agility

Vendor management

Education

Bachelor's degree in related field

Associate degree in related field

Job description

Shift

Monday - Friday - 1st Shift (Day)

GeneralSummary

The Implementation Manager is responsible for managing new business implementations. They serve as the business owner and leader of these implementations and are accountable for delivering business results.This role supports the ongoing needs of the business while ensuring best practicesimplementedthroughout the organization. Provide technical oversight of the products’ installationenvironment,maintenance of the system to ensure reliable performance. Advocate continuous improvement methodologies and tools across the business and responsible forfacilitatingproject identification and implementation in coordination with facility operations.

Primary Responsibilities

Lead and manage implementation of new business end-to-end after verbal award,maintainingcommunication throughout the course of the project to meet customer expectations.

Plan, lead, organize and control multiple project initiativesin accordance withapproved scope and schedule.

Engage Sales, Solutions and Operations tovalidatenew business scope as it pertains to customer contract documents, technicalspecificationsand data analytics to ensure correct technologies are selected to support customer requirements

Build the designed engineering structure to scale to grow with the strategy of the company, and define roles and responsibilities for the implementation team in supporting operations

Understanding ofOperational Excellence as it pertains to Labor Management Systems, Work Force Optimization and Performance Coaching & Observation principles to assure the attainment of facility production, quality and safety standards andobjectives.

Translate business requirements into a robust, scalable design and drive proper change control through thelife-cycleof the project

Implement complex business requirements through a variety of tools and technologies.

Serve as first line decision maker for the business including developing ramp up plans and schedules that meet customer requirements while alsoidentifyingrisks and developing mitigation plans

Provide day-to-day direction to cross-functionalimplementationpods/support teams and best practices to the customers on deploying the productions within their environment.

Sign-off on and test Standard Operating Procedures (SOP’s) through partnership with IT

Ensure smooth transition to operations post go-live and ramp-up

Interact directly with various customer representatives, ranging from senior operations to warehouse operations and end-users.

Collaborate with customer and operations leadership to ensure all processes are adhered to throughout the implementation process.

Work closely with project managers toidentifypotential issues and risks.

Create documentation that enables the transition from implementation to post implementation support.

Ensure FedEx brand standards are upheld, particularly in the delivery ofcustomer facingstandards.

Assess and adapt to industry trends and changes, recommending changes or improvements within the Engineeringfunctionas necessary.

Supports Quality Driven Management techniques within the business, encouraging use of analysis to drive decision making and development of improvements.Ensuresteamunderstands expectations and how information is reported and used.

All other duties as assigned

Education/Experience

Bachelorsdegree in related field & 6 years of experience ORAssociatedegree in related field & 8 years of experience OR 10 years of experience

Direct customer facing and implementation delivery experience.

Ability to quickly learn new concepts and technologies and convert them into customer solutions.

Excellent oral and written communication skills.

Possess the ability to motivate andmaintaineffective working relationships.

Ability to rely on experience and judgment to plan andaccomplishgoals.

Experience managingothersincluding contractors and suppliers.

Customer service driven

Analytical and problem-solving aptitude

Combination of office and on-site work with the ability to travel 75% or more of the time throughout the United States and Canada (additionalinternational travel may also be required)

Requirements, Perks, and Benefits (US -- Exempt)

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures.
• Ability to read, write, and interpret information.
• Ability to add, subtract, multiply, and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit, walk, or stand for the duration of the shift.
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds.

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / Spanish

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact [e-mail].

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
• 401K plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time of programs ofering both Vacation and PTO
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.