Implementation Manager

OCRA; Tampa (FL); Remote; USD 70,000 - 85,000; Full time

Benefits offered by this job

Flexible work-from-anywhere policy

Unlimited PTO

Stock option incentive plan

Company-sponsored 401k

Training and ongoing professional development

Job summary

A technology solutions company is seeking an Implementation Manager to take ownership of client onboarding, managing timelines and ensuring seamless deployment of services. The ideal candidate has a minimum of 3 years in software implementation and project management expertise. This role offers a flexible work-from-anywhere policy, unlimited PTO, and opportunities for professional development within a growing team. Join us to bridge technical complexity with exceptional client service.

Qualifications

• Minimum 3 years of experience in software implementation or similar client-facing role.
• Proven ability to manage multiple concurrent implementation projects.
• Experience in data mapping/transformation and troubleshooting data flows.

Responsibilities

• Own client onboarding projects from kickoff through go-live.
• Deploy Ocra's platform in multi-system environments.
• Maintain documentation of implementation processes and identify opportunities for improvement.

Skills

Project management expertise

Technical aptitude

Attention to detail

Collaboration mindset

Client-facing experience

Tools

Automation tools (Zapier, Make)

Job description

Employment Type: Full Time, Individual Contributor

Reports To: Director of Operations

Office Location: Remote, United States

Salary Range: $70,000-$85,000 + equity + position incentive + benefits

About Ocra:

Ocra is an AI-powered Revenue Management System (RMS) and Global Distribution System (GDS) built for hotel parking assets. Hotels use Ocra to sell underutilized parking inventory through “parking OTAs” to non-guest customers looking to park near airports and event venues.

Ocra's team of parking revenue management experts drives revenue growth without adding labor or disrupting operations, helping hotels increase net operating income (NOI) while never compromising parking for hotel guests and staff.

Ocra partners with 50+ operators and 25+ hotel groups at 600+ locations across North America. The company has raised $10M, most recently an oversubscribed $5M round co-led by Trestle Partners and MCR Hotels.

About The Role:

Great managed services don't start at go-live—they start at contract signature. As we scale, implementation has become the lynchpin between what we sell and what we deliver.

We're adding the Implementation Manager to own the entire client activation journey, creating accountability, speed, and consistency in how we onboard new partnerships.

This role transforms implementation from a shared responsibility into a dedicated function, freeing our Director of Operations for strategic work while ensuring clients experience seamless onboarding that reflects our operational excellence.

As the Implementation Manager, you'll own client onboarding end-to-end—managing timelines, coordinating integrations, and serving as the primary relationship during deployment.

These responsibilities are currently managed by our Director of Operations, who will provide strategic oversight, mentorship, and escalation support as you take ownership of the implementation function.

You'll work directly with clients and channel partners to navigate complex technical environments (property management systems, access control, payment processors, channel APIs), keeping projects on track and stakeholders aligned.

Collaborating with the operations & account teams for backend execution, you'll use your project management expertise to create smooth go-lives that decrease time-to-value and demonstrate Ocra's operational excellence from day one.

This role is designed to grow with the company. As we scale, there's potential to build and lead an implementation team, shape process architecture, or specialize deeper in technical solutions.

Direct Responsibilities:

Project Ownership & Execution : Serve as the primary owner of client onboarding projects from kickoff through go-live, managing timelines, milestones, and client communications throughout implementation. You'll coordinate between clients, internal teams, and external channel partners, identifying and resolving blockers while escalating complex issues to the Director of Operations. Documentation of each implementation ensures continuous improvement and knowledge transfer.

Technical Implementation : Deploy and configure Ocra's platform in complex, multi-system environments, working with multi-vendor integrations and transforming data between parking systems. You'll maintain subject matter expertise on platform capabilities and limitations, troubleshoot company products and services, and collect implementation data to make informed recommendations that improve our deployment process.

Enablement & Training : You'll interface with channel partners to coordinate integrations and data flows, provide optimized solutions during onboarding, and demonstrate emotional intelligence and professionalism with all audiences—from on-site parking managers to C-suite executives. Act as a primary contact during the implementation phase, as needed you’ll be conducting product demos, training sessions, and enablement workshops that set clients up for long-term success.

Team Coordination & Communication : Coordinate work with Operations Associates for backend configuration and data entry, delegating tactical implementation tasks while maintaining the client & channel communications. provide regular status updates to the Director of Operations on the implementation pipeline, and communicate effectively through email, Slack, video calls, and phone.

Documentation & Continuous Improvement : Own the documentation of implementation processes, creating and maintaining playbooks, enablement materials, and knowledge base articles that capture institutional knowledge. As you deploy implementations, you'll identify opportunities for incremental improvement—refining workflows, updating documentation, and solving client issues proactively. You'll collaborate with the Director of Operations on strategic process changes and create Product team tickets for platform improvements based on real-world learnings.

How Success Is Measured

Time-to-Go-Live : Average implementation timeline (target: <2 weeks)

Implementation Accuracy : Reduction in post-go-live support tickets

Throughput : Number of implementations completed per quarter

Documentation : Quality and completeness of related documentation

Team Collaboration: Effectiveness in coordinating with Operations Associates & cross functional teams

Qualifications

You're an autonomous individual who thrives in a growing startup environment. Uncertainty doesn't intimidate you – instead, you're an organizer of chaos. You enjoy solving complex problems and leave no stone unturned in an investigation. Even when your workload feels overwhelming, you maintain composure and know when to ask for help.

Minimum 3 years of experience in software implementation, technical consultancy, or similar client-facing role

Project management expertise : Proven ability to manage multiple concurrent implementation projects

Technical aptitude : Ability to read API documentation and translate technical constraints to non-technical clients; experience with data mapping/transformation and troubleshooting data flows

Low-code/no-code proficiency : Experience with automation tools (Zapier, Make, or similar)

Attention to detail : Impeccable written and verbal communication skills. Dedication to clean, connected data and thorough documentation

Collaboration mindset : Willingness to challenge status quo and problem-solve collaboratively

Client-facing experience: Comfortable leading client meetings and building trusted relationship

Bonus Points

Experience using modern parking technology OR experience implementing omni-channel solutions

Familiarity with SaaS platforms and multi-tenant architectures

Background in hospitality, travel, or mobility tech industries

Experience training or enabling end users on complex software

Flexible work-from-anywhere policy

Unlimited PTO that supports work-life balance

Stock option incentive plan

Company-sponsored 401k

Opportunity to work in a dynamic and growing company

Collaborative and supportive work environment

Training and ongoing professional development

How To Apply

If you're excited about owning client implementations at a growing company – bridging technical complexity with white-glove service – we'd love to hear from you.

Your experience with technical implementations or integrations (APIs, data mapping, multi-system deployments)

An example of a complex project you owned from kickoff to go-live

What draws you to this role at Ocra

No formal cover letter needed – just help us understand your background and why you're interested.

Equal Opportunity Employer

Ocra provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.