Implementation Manager

ADP, Inc.; Schaumburg (IL); Hybrid; USD 110,000 - 150,000; Full time

Job summary

WorkForce Software, an ADP company, is seeking an Implementation Manager to lead a team of consultants and project managers during client implementations. You will manage delivery, align solutions with client goals, and drive value realization across diverse industries and geographies.

You will balance client and internal needs, manage delivery risks, and ensure timelines and budgets are met while maintaining a collaborative, inclusive culture.

Qualifications

• 8+ years of people management experience with external clients.
• 8+ years of project management orientation with enterprise software implementations.
• Familiarity with HR, Payroll, or Workforce Management preferred.
• Experience with Agile and/or Waterfall project methodologies.
• Ability to travel up to 25% (including international travel).
• Hybrid work model from ADP or WorkForce locations in Livonia, MI; Maitland, FL; Augusta, GA; or Schaumburg, IL.

Responsibilities

• Oversee a portfolio of clients ensuring strong retention and long-term partnership growth.
• Function as a strategic partner to align solutions with business goals.
• Provide escalation management and resolution leadership for delivery concerns.
• Lead client governance discussions to address risks and opportunities.
• Collaborate on Statements of Work and change orders with profitable scoping.
• Communicate effectively across teams to implement positive change initiatives.
• Build a high-performing team through coaching and performance management.
• Monitor billable utilization and delivery costs to protect margins.

Skills

People management

Project management

External clients

Agile/Waterfall

Job description

WorkForce Software, an ADP company, is hiring an Implementation Manager.

As an Implementation Manager, you will be responsible for leading a team of professional consultants and project managers supporting the implementation process for new clients. You will carry the WorkForce Software (WFS) relationship forward after a sale and enable the first interaction between WorkForce’s largest clients and our industry-leading HR solutions. You will build relationships with clients and seamlessly implement our technologies to ensure your clients achieve long-term success. You will ensure contractual responsibilities, and timelines are met for complex projects of all sizes while holding our internal resources accountable.

The Implementation Manager partners closely with clients to understand evolving business requirements and ensure consulting teams deliver high-quality solutions that maximize client value, adoption, and operational efficiency. This role combines client relationship management, delivery oversight, team leadership, and execution accountability. You will be responsible for establishing and managing clients’ expectations, changes or gaps in delivery and mitigate issues that may interfere with project success. Still, every day will be different because you will meet clients within different geographies and industries. The solutions you provide will differ based on the clients’ unique needs. Our top-ranked training will help to set you up for success!

To thrive in this role, you demonstrate honesty and compassion for clients’ needs. You can balance the client and internal teams’ needs to deliver projects on time while mitigating staffing risks and meeting financial objectives. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

What you’ll do:

What you can expect on a typical day:

• Oversee a portfolio of clients ensuring strong retention, satisfaction, and long-term partnership growth.
• Function as a strategic partner to clients, aligning solutions with business goals to increase adoption and realized value.
• Provide escalation management and resolution leadership for client delivery concerns.
• Lead client governance discussions that proactively address risks, identify growth opportunities, and reinforce account stability.
• Partner with teams on Statements of Work and change orders, ensuring accurate scoping, profitability, and margin optimization.
• Collaborate internally by possessing an effective, diplomatic, and influential communication style to achieve support while implementing positive and successful change initiatives.
• Build a high-performing, engaged team culture through coaching, development, and performance management
• Monitor and manage billable utilization, labor mix, and delivery costs to protect and improve margins while meeting contractual commitments.

TO SUCCEED IN THIS ROLE:

• 8+ years of people management, strong business acumen and experience working with external clients
• 8+ years of people management experience and project management orientation with enterprise software implementations
• Familiarity with or background in HR, Payroll, or Workforce Management preferred
• Experience with Agile and/or Waterfall project methodologies
• Ability to work flexible hours and travel up to 25% with the potential for international travel.
• Associates should be able to work a hybrid model from ADP or WorkForce locations in Livonia, MI; Maitland, FL; Augusta, GA; or Schaumburg, IL.

Bonus points for these:

• You bring industry expertise to each client’s solution and apply best practices through in-depth client consultation.
• You take initiative to seek out answers, solutions, and positive outcomes.
• You are process-oriented with high attention to details.
• You have experience in the Human Capital Management (HCM) Industry and/or knowledge and understanding of time and attendance platforms.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.

What are you waiting for?

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

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