Implementation Manager

Lever, Inc.; Northern (KY); Hybrid; USD 74,000 - 95,000; Full time

Benefits offered by this job

Health coverage options

401(k) with company match

Generous paid time off

Job summary

Onit is hiring an Implementation Manager to lead client-facing software implementations from requirement gathering to go-live. You’ll configure workflows, integrations (APIs and flat-file exchanges), and data migrations while managing timelines and stakeholder expectations.

You will partner with Sales, Product, Engineering, and Support to resolve issues, supervise testing, and ensure readiness for go-live. A developer/technical analyst background helps with hands-on problem solving.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years in software implementation, consulting, or legal operations.
• Strong client communication and stakeholder management skills.
• Ability to manage multiple projects with competing priorities.
• Problem-solving mindset with strong attention to detail.
• Comfortable working across time zones and with global clients.
• Technical aptitude and curiosity; comfortable digging into data, integrations, and system behavior.
• Familiarity with Postman, Salesforce, Jira, Confluence, Excel; data migration experience.

Responsibilities

• Lead end-to-end software implementation projects from requirements gathering through go-live.
• Configure system workflows, reporting, and integrations (APIs, flat-file finance exchanges, data migrations).
• Manage project plans, timelines, and deliverables, keeping stakeholders informed and aligned.
• Support client testing activities and ensure system readiness for launch.
• Provide regular status updates, documentation, and risk assessments.
• Collaborate with cross-functional teams to resolve issues and align on deliverables.
• Accurately track project time and activities to support utilization goals and reporting.
• Support change management by helping clients prepare teams for new workflows and technology.
• Monitor utilization and budget adherence across projects.
• Contribute to continuous improvement of implementation processes, tools, and templates.

Skills

Client communication

Stakeholder management

Project management

Time zone coordination

Technical aptitude

REST APIs

Postman

Salesforce

Jira

Confluence

Excel

Data migration

SQL

Python

Java

Education

Bachelor’s degree or equivalent experience

Tools

Postman

Salesforce

Jira

Confluence

Excel

Job description

About Onit:

We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.

We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.

If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you.

Position Summary

As an Implementation Manager, you’ll be responsible for delivering successful client projects by blending project management expertise, technical execution, and client partnership. You’ll work directly with clients to uncover requirements, configure workflows, and implement integrations such as APIs and flat-file based finance exchanges. Your portfolio will span both net-new client implementations and add-on work for existing customers, including new finance integrations, configuration changes, expanded modules, and other enhancements to live environments. Beyond execution, you’ll help clients prepare their teams for new processes, manage testing cycles, and ensure readiness for go-live. The role is ideal for someone who enjoys both the client-facing aspects of consulting and the technical problem-solving involved in implementation.

This role is an excellent fit for a former developer or technical analyst who wants client-facing work without giving up hands-on technical problem-solving.

Key Responsibilities:

• Lead end-to-end software implementation projects, from requirements gathering through go-live.
• Configure system workflows, reporting, and integrations (APIs, flat-file finance exchanges, data migrations).
• Manage project plans, timelines, and deliverables, keeping stakeholders informed and aligned.
• Support client testing activities and ensure system readiness for launch.
• Provide regular status updates, documentation, and risk assessments.
• Collaborate with cross-functional teams (Sales, Product, Engineering, Support) to resolve issues and align on deliverables.
• Accurately track project time and activities to support utilization goals and reporting.
• Support change management activities by helping clients prepare their teams for new workflows and technology.
• Monitor utilization and budget adherence across assigned projects.
• Contribute to continuous improvement of implementation processes, tools, and templates.

Required Skills & Experience:

• Bachelor’s degree or equivalent experience.
• 3+ years in software implementation, consulting, or legal operations.
• Strong client communication and stakeholder management skills.
• Ability to manage multiple projects with competing priorities.
• Problem-solving mindset with strong attention to detail.
• Comfortable working across time zones and with global clients.
• Technical aptitude and curiosity. Comfortable digging into data, integrations, and system behavior rather than routing every technical question to Engineering.
• Familiarity with tools such as Postman, Salesforce, Jira, Confluence, Excel, and project management tools.
• Data migration experience, including transformation, validation, and reconciliation.

Preferred Skills:

• Experience implementing and troubleshooting REST APIs, including authentication methods, endpoints, request and response payloads (JSON/XML), and error handling, using tools such as Postman.
• Strongly preferred: a software development, scripting, or database background (SQL, Python, Java, or similar).
• Working knowledge of SQL, with the ability to write and adapt queries to validate, reconcile, and investigate data across large datasets.
• Experience configuring APIs and flat-file based finance integrations.
• Familiarity with enterprise legal management (ELM), spend management, or CLM systems preferred.

$74,000 - $95,000 a year

At Onit, we’re committed to offering fair and competitive compensation. In addition to base pay, associates are eligible for an annual discretionary bonus. The final base salary you receive will reflect factors such as your skills, education, experience, and work location.

Benefits & Perks That Support You:

Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond:

Health Coverage Choices: Three medical plan options, plus dental and vision, so you can choose what fits best. Employees on our HDHP plan also receive employer contribution to the HSA.

Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions.

Time Away: Flexible paid time off, 7 sick days, and 9 paid company holidays annually.

Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.

Income Protection: 100% employer-paid life and disability insurance.

Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.

Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA.

Community Engagement: One paid volunteer day each year to give back to the community.

Our Commitment to Applicants

We know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, you may be exactly who we’re looking for.

This position will remain open for applications for 7 calendar days from the posting date.