Implementation Manager

PatientPoint, LLC; Boston (MA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work options

401K plan

Wellness resources

Job summary

PatientPoint, LLC is seeking an Implementation Manager to lead the end-to-end installation and product implementation for all new customers. You will serve as a critical liaison between Sales, Field Technicians and Clients, ensuring a seamless transition from sale to service and delivering a high-quality experience that sets the tone for long-term customer success.

You will coordinate program rollouts, oversee on-site installations, manage ERP-related logistics, and supervise field teams to

Qualifications

• 3+ years of experience leading large-scale system rollouts and cross-functional projects.
• Proven ability to manage end-to-end deployments across multiple sites.
• Track record guiding client relationships through all deployment phases.
• Strong skills in setting expectations and ensuring customer satisfaction.
• Hands-on construction management experience with subcontractors and site readiness.
• Bridge between technical and non-technical stakeholders; ERP systems experience.

Responsibilities

• Lead end-to-end installation and product implementation for new customers.
• Coordinate with Sales, Field Technicians and Clients to ensure a seamless transition from sale to service.
• Provide strategic rollout direction and manage program milestones.
• Oversee technicians and field teams for on-site installations and issue resolution.
• Act as SME for network infrastructure and hardware/software configurations.
• Perform ad hoc on-site visits to assess infrastructure and gather requirements.
• Identify and mitigate risks to support successful go-lives in healthcare facilities.
• Travel to customer sites as needed.

Job description

Join PatientPoint to be part of a dynamic team creating change in and around the doctor's office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.

Job Summary:

As a PatientPoint Implementation Manager, you will lead the end-to-end installation and product implementation for all new customers, serving as a critical liaison between our Sales, Field Technicians and Clients. You will be responsible for ensuring a seamless and efficient transition from sale to service, delivering a high-quality experience that sets the tone for long-term customer success.

What You’ll Do:

• Strategic Program and Construction Oversight: Provide comprehensive planning and strategic direction for program rollouts, including oversight of construction and facility readiness activities. Coordinate with contractors, facilities, Project Management and internal/ external stakeholders to align project milestones , i dentify key success factors, manage dependencies and proactively mitigate risks to support successful go-lives in healthcare facilities.

• Primary Point of Contact: Serve as the central liaison for new customer implementations, managing timelines , adherence to standards and owning all communications throughout the installation journey to ensure a seamless experience.

• Tailored Rollout Recommendations: Deliver customized rollout strategies that align with customer needs, internal resources, and long-term scalability objectives .

• ERP & Project Coordination: Manage all logistical and operational aspects within the ERP system and project plans to maintain accurate tracking and execution.

• Team Supervision & Installation Management: Oversee technicians and field teams to ensure high-quality, efficient on-site installations and issue resolution.

• Technical Subject Matter Expertise: Act as SME for network infrastructure and requirements, ensuring all configurations and specifications are met to support successful deployments.

• Issue Resolution: Proactively identify and resolve technical and logistical challenges to minimize disruptions and maintain project momentum.

• Conduct In Field Visits: Perform ad hoc on-site assessments to evaluate infrastructure, gather technical requirements and ensure site readiness for implementation.

What We Need:

• 3+ years of experience leading large-scale system rollouts and cross-functional projects in customer-facing environments.

• Proven ability to manage end-to-end deployments across multiple sites, ensuring alignment between client requirements, project timelines, and technical execution.

• Track record of successfully guiding client relationships through all phases of deployment - from pre-installation planning through go-live support.

• Strong skills in setting expectations and maintaining high levels of customer satisfaction.

• Hands-on experience in construction management, including coordination with subcontractors, blueprint reviews, site readiness oversight, and collaboration with building stakeholders.

• Effective at bridging the gap between technical and non-technical stakeholders; experienced with ERP systems and hardware /software network installations.

• Experienced in conducting field site assessments and managing deployment logistics , including installation readiness and equipment configuration.

• Willingness and ability to travel to customer sites as needed.

Desired Qualifications:

• Direct experience in healthcare facility rollouts and construction project management

What You’ll Need to Succeed:

• Collaborative Mindset: Ability to influence and drive alignment across cross-functional teams by fostering collaboration, providing strategic guidance and ensuring all stakeholders are working toward shared goals.

• Solutions-Oriented Approach: Approaches challenges with curiosity and a proactive attitude, consistently seeking and proposing thoughtful, effective solutions.

• Passion for Customer Success: A strong dedication to ensuring that the customer experience is seamless, positive, and impactful.

• Direct Communication Skills: The confidence and professionalism to have candid solution-focused conversations with internal teams, vendors and customers.

About PatientPoint:

PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery ofbehavior-changing content at critical moments of care. As the nation's largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and healthbrands with relevant information that is proven to drivehealthier decisions and better outcomes. Learn more at patientpoint.com.

Latest News & Innovations:

1. Why is PatientPoint a Best Place to Work! Read More
2. Teammate Honored as "Top Woman in Tech". Read More
3. Recognized on Vault's Top Internship List. Read More

What We Offer:

We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates.

PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V