Implementation Leader

CertifyOS; Oregon; Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance coverage

Unlimited PTO

Two weeks vacation per year

Job summary

CertifyOS is seeking a seasoned Implementation & Onboarding Lead to oversee client onboarding for the CertifyOS platform. You will manage multiple implementations, work cross-functionally with product, engineering, and operations, and guide clients as they learn to use the system.

Ideal candidates bring 5+ years of experience, strong organizational and communication skills, and a proven ability to manage complex onboarding projects from contract to go-live.

Qualifications

• 5+ years of professional experience overall.
• 3+ years in software implementation, project management, or a management consulting role.
• Excellent organizational skills and a detail-oriented mindset.
• Outstanding presentation, reporting, and communication skills for diverse audiences.
• Ability to work independently and manage multiple tasks simultaneously.
• Ability to interact and collaborate with product, engineering, and operations teams.

Responsibilities

• Lead the implementation and onboarding process for new client partners across all products and services.
• Coordinate with stakeholders from multiple teams to ensure successful deployments.
• Support clients through standard implementation tasks and platform adoption.
• Develop a deep understanding of provider licensing, credentialing, and provider data management.
• Maintain a seamless client experience from contract execution to go-live.

Skills

Organizational skills

Presentation skills

Communication skills

Independent worker

Multitasking

Cross-functional collaboration

Tools

Google Suite

Salesforce

Jira

Confluence

Monday.com

Job description

About CertifyOS

CertifyOS is building the data infrastructure that powers modern healthcare. Today, healthcare organizations rely on fragmented and outdated provider data. This creates unnecessary administrative work, regulatory risk, and higher costs across the system. We're solving that problem. Our API-first platform automates provider licensing, enrollment, credentialing, and network monitoring by connecting directly to hundreds of primary data sources. We help healthcare organizations maintain accurate, compliant, and reliable provider networks at scale. Our vision is simple: One API. One provider ID. Frictionless provider data. We're backed by leading investors and built by a team with deep experience in provider data systems. At CertifyOS, we value authenticity, accountability, collaboration, results, and openness to feedback. We're building a high-ownership team focused on solving real infrastructure problems that impact millions of patients.

About the role

As a pivotal member of our team, you will be responsible for overseeing the implementation and onboarding process for new client partners at Certify, and existing Certify clients seeking to expand their scope of services. You will work with multiple clients, collaborate closely with partner teams, and execute the standard process for the successful implementation of the CertifyOS product and associated services. Your role will be instrumental in maintaining a seamless client journey and setting our clients up for success.

What you'll do

• Lead the implementation and onboarding process for new client partners, across all products and services offered by CertifyOS, across multiple implementations simultaneously
• Work cross-functionally with key stakeholders from multiple teams
• Support clients as they complete standard implementation tasks and as they learn to use the CertifyOS platform
• Develop a deep understanding of provider licensing and credentialing, and provider data management
• Maintain a seamless client experience from contract execution to go-live

What you'll need

• 5+ years of professional experience overall
• 3+ years of experience in software implementation, project management, or a management consulting role
• Excellent organizational skills and a strong detail-oriented mindset
• Outstanding presentation, reporting, and communication skills with the ability to tailor the delivery of a message or training to a variety of audiences
• Ability to work independently and manage multiple tasks simultaneously
• Ability to interact and collaborate with product, engineering, and operations teams both internally and externally

Preferred

• Strong understanding of provider licensing and credentialing, and provider data management universe
• Demonstrated proficiency with systems, spreadsheets, databases, and applications (Google Suite, Salesforce, Jira, Confluence, Monday.com)

Benefits of Working at Certify

• At Certify, we're building with intention and taking care of the people doing the work.
• Your well-being matters to us. We provide 100% coverage of health, dental, and vision insurance premiums for employees. Our US-based team benefits from unlimited PTO, with at least two weeks off each year to recharge. In India, employees are supported with health insurance, statutory leave benefits, and additional wellness (menstrual) leave for women.

We are an equal opportunity employer committed to building an inclusive environment where everyone feels valued and empowered to do their best work, and we welcome applicants from all backgrounds and experiences. If you require reasonable accommodations during the application process, please contact . We are also committed to pay transparency and foster an open culture where compensation conversations are encouraged and respected.