Implementation Engineer

Five Iron; Franklin (TN); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Company-paid health, dental and vision insurance

401(k) company match

Generous paid time off and holidays

Paid time off to vote and volunteer

Paid time off on your birthday

Team building events

Employee-selected lunch every Friday

Job summary

A dedicated cybersecurity firm based in Franklin, TN is looking for an Implementation Engineer to join their Security Operations Center. This role involves leading technical implementations of security services, ensuring successful onboarding for clients. The ideal candidate will possess a Bachelor's degree or equivalent experience, strong communication skills, and hands-on experience with firewalls and security platforms. This is an on-site position, offering competitive benefits including health insurance and paid time off.

Qualifications

• Bachelor’s degree or a combination of education and relevant experience.
• Experience in customer-facing implementation roles.
• Strong written and oral communication skills.
• Hands-on experience in production environments with Next-Gen firewalls, SIEMs, and enterprise email protection platforms such as Proofpoint and Mimecast.
• Ability to multi-task while balancing priorities for multiple projects and customers.
• Passion for customer service, business quality, and data security.
• Adaptable to a rapidly changing environment.

Responsibilities

• Lead and execute the technical implementation of projects.
• Primary technical resource during the onboarding process.
• Perform complex needs assessments for customers.
• Work closely with the Project Management team to ensure Project Milestones are achieved.
• Ensure quality standards and metrics are consistently applied in the implementation of projects.
• Provide weekly status updates for implementation projects in progress.

Skills

Customer-facing implementation experience

Strong written and oral communication

Hands-on experience with Next-Gen firewalls

Experience with SIEMs and email protection platforms

Ability to multi-task and stay organized

Passion for customer service and data security

Education

Bachelor’s degree or relevant experience

Tools

Active Directory

TCP/IP networking

Programming languages/Scripting

Mimecast

Active Directory

TCP/IP networking

Job description

5iron is a privately held, rapidly growing company, providing best‑in‑class managed cybersecurity operations in the financial sector. 5iron redefines industry expectations by taking an active role in the protection of financial organizations, delivering eyes on 24x7x365 cybersecurity operations to effectively minimize cyber risk inside these organizations. Bringing years of information security experience with financial institutions, our managed security operations protect critical network infrastructure from the growing number of threats to banks and the financial services industry.

5iron’s Security Operations Center (SOC) is located in Franklin, Tennessee and all security operations are run from this facility. 5iron does not use a Virtual SOC in which Security Analysts work from home or another remote location which can slow response times and affect client security. Our goal is more than notification; our goal is remediation and resolution.

We are currently looking for an Implementation Engineer to join our growing SOC team.

The Implementation Engineer works to implement the 5iron managed security services for our clients. Working closely with the Professional Services team, you will lead and execute the technical implementation of 5iron solutions as part of the client onboarding process. You will then ensure a seamless technical handoff to the security operations team.

RESPONSIBILITIES

• Lead and execute the technical implementation of projects to ensure successful deployment and adoption of 5iron solutions by customers
• Primary technical resource for customers and partners during the Onboarding Process, including technical troubleshooting
• Perform complex needs assessments of customer and/or partners
• Work closely with the Project Management team to ensure Project Milestones are being achieved
• Ensure quality standards and metrics are being consistently applied in the implementation of projects
• Weekly status updates for implementation projects in progress

REQUIREMENTS

• Bachelor’s degree, or combination of education and relevant experience
• Experience in customer‑facing implementation roles
• Strong written and oral communication skills
• Hands‑on experience in a production environment with Next‑Gen firewalls, industry standard SIEMs, and enterprise email protection platforms such as Proofpoint and Mimecast
• The ability to multi‑task while staying organized: managing and balancing priorities for multiple projects and customers on a daily basis
• Possess a passion for customer service, business quality, and data security
• The ability to be flexible and work in a rapidly changing environment is required

PREFERRED EXPERIENCE

• Active Directory
• TCP/IP networking
• Programming languages/Scripting
• Process development and project execution in a technology‑based service organization

ADDITIONAL

• All candidates will be required to take an extensive background screen, credit screen, and drug screen prior to employment.
• As this is an on‑site position in the 5iron SOC in Franklin, TN (relocation support available for ideal candidates). Some travel may be required up to 10%.

BENEFITS

• Company‑paid health, dental and vision insurance plans for the employee
• Up to a 4% 401(k) company match that vests immediately, its yours to keep
• Generous paid time off and 10 holidays per year
• Paid time off to vote and volunteer
• Paid time off on your birthday because its your special day
• Up to $100 per month for your internet and cell phone service
• Team building events
• Employee‑selected lunch served every Friday