Implementation Consultant (IT)

Rippling; United States; On-site; USD 105,000 - 145,000; Full time

Job summary

Rippling is seeking an IT Implementation Consultant (Technical Account Consultant for IT) to serve as the IT expert for customers. You will partner with large US and global clients to understand requirements and guide adoption of Rippling's Apps, Devices, Identity, and Inventory Management Solutions.

In this role you will drive adoption, manage engagements across internal teams, provide white-glove service, and become a product expert by day 90.

Qualifications

• 3+ years managing an IT setup for a company or helping customers implement IT products.
• Experience with IT solutions like MDM and Identity Management; familiarity with Google, Azure, and Okta.

Responsibilities

• Drive customer adoption of Rippling features and guide integration into workflows.
• Project manage engagements with cross-functional teams to deliver value.
• Provide white-glove service with proactive guidance and product enablement.
• Become a Rippling product expert and assist customers and colleagues by day 90.

Skills

IT expertise

Customer-facing

Project coordination

Prioritization

Communication

Product and engineering collaboration

MSP/internal IT experience

Admin console familiarity

Tools

Google Admin Console

Azure Admin Console

Okta Admin Console

M365 Admin Console

Job description

About the role

You are the IT Expert for Rippling's customers.

The Implementation Consultant (IT) (Internally titled: Technical Account Consultant (IT)) is responsible for helping both internal and external stakeholders drive value through Rippling's IT products and features. As an IT TAC you will partner with our largest customers (US and Global) to understand their requirements and guide/train them to adopt our Apps, Devices, Identity, and Inventory Management Solutions.

What you will do

• Drive adoption - Drive customer adoption of key features and consult with them on best practices to incorporate Rippling into their workflows
• Project manage - Work with a variety of teams internally and externally to execute on each engagement and help customers understand and optimize their use of Rippling
• Offer white-glove service - Ensure customers feel supported and engaged through attentive, personalized guidance and product enablement
• Become a product expert - You'll be a go-to resource for both customers and coworkers by your 90th day at Rippling

What you will need

• A passion and curiosity for all things related to IT
• 3+ years of experience managing an IT setup at a company, helping customers implement IT products, or selling IT solutions. This role requires a strong understanding of the below:
• MDM, Identity Management solutions, or other IT-related solutions. Familiarity with other IT products such as Google, Azure, and Okta.
• Enthusiasm for helping customers and colleagues
• Ruthless prioritization and time management
• Master project/task manager - you never drop the ball
• Ability to explain complex scenarios in simple, clear written and verbal communications
• Strong attention to detail and ability to solve complex, interdependent problems
• Interest in actively working with product and engineering teams
• Plus: Experience in a support capacity with a Managed Service Provider (MSP) or Internal IT staff member
• Plus: Familiarity with admin consoles of email providers and business applications (Google, M365, Slack, Zoom, etc.)

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee’s role.

This role will receive a competitive salary + variable + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

Please note that we are not able to hire candidates in tier 1 locations (San Francisco Bay Area or New York Metropolitan Area) at this time.

In addition to the compensation below, this role is eligible for a 10% variable, paid annually.