Implementation Consultant - Functional

Urbint; Virginia; Remote; USD 95,000 - 135,000; Full time

Job summary

Itron is seeking an Implementation Consultant (Functional/Project Lead) to drive the functional and project management work needed to deploy our SaaS platform for enterprise utility customers. This role ensures structured, well-coordinated implementations for customers operating critical infrastructure.

The role requires leading design workshops, configuring forms and workflows, coordinating with technical teams, and guiding training and change efforts, with up to 50% travel across the United

Qualifications

• 2+ years of experience in implementation consulting, project management, business analysis, or customer-facing SaaS deployment roles.
• Proven experience leading project or functional workstreams for enterprise software implementations.
• Ability to translate customer business requirements into scalable, well-documented configuration plans.
• Strong project management skills — timeline management, stakeholder coordination, risk/dependency tracking.
• Ability to collaborate effectively with a technical counterpart, customer stakeholders, and internal teams.
• Strong written and verbal communication skills, with the ability to lead workshops and build stakeholder confidence.

Responsibilities

• Lead the functional implementation workstream for enterprise customer deployments from kickoff through go-live.
• Own the project timeline, task tracking, and coordination across internal teams and customer stakeholders.
• Conduct discovery sessions to understand customer business processes and requirements.
• Translate business requirements into functional configuration plans — hazard/task libraries, templates, workflows, roles and permissions.
• Partner with the Tech/Solution Consultant to align functional decisions with technical implementation.
• Lead regular customer checkpoints, status updates, and cross-functional alignment meetings.
• Track and document implementation activities to support transparency and repeatability.
• Lead business process design workshops with customer stakeholders.
• Own configuration decisions related to forms, templates, hazard/control libraries, and workflow design.
• Validate that configured workflows reflect real-world field operations and customer requirements.
• Partner with SMEs to ensure the solution supports day-to-day operational needs.
• Support training planning and delivery, partnering with the Comms/Change Lead on rollout strategy.
• Identify Field Champions and support their enablement ahead of Field Pilot.
• Gather and incorporate field feedback during Pilot and early go-live into configuration adjustments.
• Communicate new product releases and relevant feature updates to customers, helping them adopt new capabilities as they become available.
• Coordinate UAT planning and execution from a functional perspective.
• Identify and communicate functional risks or blockers impacting launch readiness.
• Support go-live cutover planning and handoff to Customer Success and Support.
• Identify recurring functional/configuration challenges and convert them into reusable templates and standard approaches.
• Collaborate with Product to shape configuration tooling and platform enhancements.
• Create documentation or toolsets that reduce manual effort and improve implementation velocity.

Skills

Implementation consulting

Project management

Business analysis

SaaS deployments

Stakeholder coordination

Job description

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

We are seeking an Implementation Consultant (Functional/Project Lead) to lead the functional and project management work required to successfully deploy our SaaS platform for enterprise utility customers. This role is critical to ensuring structured, well-coordinated, and repeatable implementations for customers operating critical infrastructure.

Duties and Responsibilities:

Implementation & Project Leadership

• Lead the functional implementation workstream for enterprise customer deployments from kickoff through go-live, demonstrating accountability for delivery quality and outcomes
• Own the project timeline, task tracking, and coordination across internal teams and customer stakeholders
• Conduct discovery sessions to understand customer business processes, operational workflows, and organizational requirements
• Translate business requirements into functional configuration plans — hazard/task libraries, templates, workflows, roles and permissions
• Partner closely with the Tech/Solution Consultant to align functional decisions with technical implementation (integrations, SSO, data migration, environment setup)
• Lead regular customer checkpoints, status updates, and cross-functional alignment meetings
• Track and document implementation activities to support transparency, knowledge sharing, and repeatability

Business Process & Configuration Design

• Lead business process design workshops with customer stakeholders (Safety Managers, Ops Leads, Supervisors)
• Own configuration decisions related to forms, templates, hazard/control libraries, and workflow design
• Validate that configured workflows reflect real-world field operations and customer requirements
• Partner with SMEs to ensure the solution supports day-to-day operational needs

Training, Adoption & Change Support

• Support training planning and delivery, partnering with the Comms/Change Lead on rollout strategy
• Identify Field Champions and support their enablement ahead of Field Pilot
• Gather and incorporate field feedback during Pilot and early go-live into configuration adjustments
• Communicate new product releases and relevant feature updates to customers, helping them understand and adopt new capabilities as they become available

Testing, Validation & Go-Live Readiness

• Coordinate UAT planning and execution from a functional/business-process perspective
• Identify and communicate functional risks, dependencies, or blockers impacting launch readiness
• Support go-live cutover planning and ensure clean handoff to Customer Success and Support

Scalable Implementation Practices

• Identify recurring functional/configuration challenges and convert them into reusable templates and standard approaches
• Collaborate with Product to shape configuration tooling and platform enhancements based on field learnings
• Create documentation or toolsets that reduces manual effort and improves implementation velocity across future deployments

Location: United States (Remote) with up to 50% travel

Required Skills & Experience

• 2+ years of experience in implementation consulting, project management, business analysis, or customer-facing SaaS deployment roles
• Proven experience leading project or functional workstreams for enterprise software implementations
• Ability to translate customer business requirements into scalable, well-documented configuration plans
• Strong project management skills — timeline management, stakeholder coordination, risk/dependency tracking
• Ability to collaborate effectively with a technical counterpart (Tech/Solution Consultant), customer stakeholders, and internal cross-functional teams
• Strong written and verbal communication skills, with the ability to lead workshops and build stakeholder confidence and trust

Preferred Skills & Experience

• Experience implementing software for utility, energy, industrial, or regulated enterprise customers
• Experience deploying software to field/frontline environments (mobile applications, operational or field-based platforms) is a plus
• Familiarity with change management or training rollout for operational teams
• Background in business process design, workflow configuration, or configuration-heavy SaaS platforms
• Experience with reporting or dashboards using SQL and visualization tools

Physical Demands: No specific physical demands associated with this position.

Benefits Info:

This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, the successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience. Itron is proud to be an Equal Opportunity Employer.

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com.