Implementation Consultant - Functional

001 Itron, Inc.; Chicago (IL); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work

Paid vacation

401k matching

Stock purchase

Job summary

Itron, Inc. seeks an Implementation Consultant (Functional/Project Lead) to drive enterprise SaaS deployments for utility customers. You will own functional workstreams, coordinate timelines, and translate business requirements into configuration plans across teams, including product, engineering, and customer success.

The role emphasizes collaboration, change enablement, and delivering go-live readiness, with remote work up to 50% travel nationwide.

Qualifications

• 2+ years in implementation consulting, project management, business analysis, or customer-facing SaaS deployments.
• Experience leading enterprise software implementations.
• Ability to translate requirements into scalable configuration plans.
• Strong timeline management and risk tracking.
• Collaborates with Tech/Solution, customer stakeholders, and cross-functional teams.

Responsibilities

• Lead functional implementation workstreams from kickoff to go-live.
• Own project timelines, task tracking, and cross-team coordination.
• Conduct discovery to map customer processes and requirements.
• Translate requirements into configuration plans (forms, templates, workflows).
• Partner with Tech/Solution Consultant to align functional decisions with tech work.

Skills

Implementation consulting

Project management

Business analysis

Stakeholder coordination

Technical coordination

Tools

SQL

Job description

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us. We are seeking an Implementation Consultant (Functional/Project Lead) to lead the functional and project management work required to successfully deploy our SaaS platform for enterprise utility customers. This role is critical to ensuring structured, well-coordinated, and repeatable implementations for customers operating critical infrastructure. The Implementation Consultant serves as the functional owner of implementation workstreams, partnering closely with a dedicated Tech/Solution Consultant, Customer Success, Product, and Engineering to deliver high-quality customer deployments. This role focuses on business process alignment, project coordination, and customer-facing enablement required to bring customers live — including requirements gathering, timeline management, stakeholder coordination, and functional configuration decisions (hazard/task libraries, templates, workflows, roles and permissions). This is a high-impact opportunity within a growing enterprise SaaS organization supporting the Utilities & Energy sector, where operational alignment, clear communication, and reliable project delivery are essential.

Location: United States (Remote) with up to 50% travel

Duties and Responsibilities

Implementation & Project Leadership

• Lead the functional implementation workstream for enterprise customer deployments from kickoff through go-live, demonstrating accountability for delivery quality and outcomes
• Own the project timeline, task tracking, and coordination across internal teams and customer stakeholders
• Conduct discovery sessions to understand customer business processes, operational workflows, and organizational requirements
• Translate business requirements into functional configuration plans — hazard/task libraries, templates, workflows, roles and permissions
• Partner closely with the Tech/Solution Consultant to align functional decisions with technical implementation (integrations, SSO, data migration, environment setup)
• Lead regular customer checkpoints, status updates, and cross-functional alignment meetings
• Track and document implementation activities to support transparency, knowledge sharing, and repeatability

Business Process & Configuration Design

• Lead business process design workshops with customer stakeholders (Safety Managers, Ops Leads, Supervisors)
• Own configuration decisions related to forms, templates, hazard/control libraries, and workflow design
• Validate that configured workflows reflect real-world field operations and customer requirements
• Partner with SMEs to ensure the solution supports day-to-day operational needs

Training, Adoption & Change Support

• Support training planning and delivery, partnering with the Comms/Change Lead on rollout strategy
• Identify Field Champions and support their enablement ahead of Field Pilot
• Gather and incorporate field feedback during Pilot and early go-live into configuration adjustments
• Communicate new product releases and relevant feature updates to customers, helping them understand and adopt new capabilities as they become available

Testing, Validation & Go-Live

• Coordinate UAT planning and execution from a functional/business-process perspective
• Identify and communicate functional risks, dependencies, or blockers impacting launch readiness
• Support go-live cutover planning and ensure clean handoff to Customer Success and Support

Scalable Implementation Practices

• Identify recurring functional/configuration challenges and convert them into reusable templates and standard approaches
• Collaborate with Product to shape configuration tooling and platform enhancements based on field learnings
• Create documentation or toolsets that reduces manual effort and improves implementation velocity across future deployments

Required Skills & Experience

• 2+ years of experience in implementation consulting, project management, business analysis, or customer-facing SaaS deployment roles
• Proven experience leading project or functional workstreams for enterprise software implementations
• Ability to translate customer business requirements into scalable, well-documented configuration plans
• Strong project management skills — timeline management, stakeholder coordination, risk/dependency tracking
• Ability to collaborate effectively with a technical counterpart (Tech/Solution Consultant), customer stakeholders, and internal cross-functional teams
• Strong written and verbal communication skills, with the ability to lead workshops and build stakeholder confidence and trust

Preferred Skills & Experience

• Experience implementing software for utility, energy, industrial, or regulated enterprise customers
• Experience deploying software to field/frontline environments (mobile applications, operational or field-based platforms) is a plus
• Familiarity with change management or training rollout for operational teams
• Background in business process design, workflow configuration, or configuration-heavy SaaS platforms
• Experience with reporting or dashboards using SQL and visualization tools

Physical Demands: No specific physical demands associated with this position.

Benefits Info:

• This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!

Itron is proud to be an Equal Opportunity Employer.

Itron is proud to be an Equal Opportunity, ...

Itron is proud to be an Equal Opportunity, ...

Itron is proud to be an Equal Opportunity, ...

Itron is proud to be an Equal Opportunity, ...

If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email [e-mail].

If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email [e-mail].

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees.

5000+ global employees

Products and solutions deployed in 100+ countries

Headquarters: Liberty Lake, Washington, USA

Publicly traded: ITRI

ESG goals and achievements

Award-winning workplace

Inclusion-first work culture

Commitment to employee growth and development: iGrow program

Employee resource groups*: iBelong program

Paid internships, co-op and apprenticeships

Generous and flexible paid time off* *Variable by location or position

Hear from our Employees @ Itron Careers

Our broad solution portfolio allows our customers to better manage energy and water for a sustainable future.

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com

You can build your career here and do work that truly matters. Learn more about Itron here.