Implementation Consultant - Food & Nutrition

Illumia, LLC; Alpharetta, Scottsdale (GA, AZ); Hybrid; USD 64,000 - 86,000; Full time

Benefits offered by this job

Health insurance

Flexible spending account (FSA) or HSA

401(k) match

Job summary

Illumia, LLC is seeking an Implementation Consultant to lead NetMenu implementations, train users, and optimize food production workflows across multiple sites. Role combines on-site and remote work with 50%–75% travel and home office when not traveling.

You will mentor junior staff, communicate complex concepts to executives, and contribute to project delivery and client satisfaction. Strong knowledge of NetMenu and CBORD FS Suite is preferred.

Qualifications

• Bachelor's degree or 3–5 years in food service leadership
• Hands-on experience with Illumia's NetMenu or CBORD FS Suite
• Proven knowledge of food production operations and workflows
• Strong training and presentation skills
• Excellent written and verbal communication

Responsibilities

• Lead on-site and remote NetMenu implementations across multi-site food production environments.
• Develop and deliver customized training programs to kitchen and food service teams.
• Independently analyze client challenges and design solutions to optimize operations.
• Collaborate with internal and external teams to troubleshoot issues and ensure integration.
• Mentor Associate-level team members and contribute to their development.
• Maintain project documentation, status reports, and implementation plans.
• Contribute to revenue and billable utilization goals.
• Stay current on NetMenu functionality and industry best practices.

Skills

Food service ops

NetMenu platform

Training skills

Project management

Mentoring

Education

Bachelor's degree preferred

Tools

NetMenu platform

CBORD FS Suite

Job description

Salary Range: $64,400-85,900

Who we are:

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.

This position is hybrid if local to our office in Alpharetta, GA or Scottsdale, AZ.

Why join our team?

We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.

Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.

WHAT YOU WILL BE DOING:

As an Implementation Consultant at Illumia, you are a trusted food service expert and go-to resource for NetMenu platform implementations. With deep, hands-on knowledge of food production operations, you independently lead complex implementations while mentoring associate-level team members. You work closely with clients to solve problems, optimize workflows, and drive successful outcomes across diverse food service environments.

NetMenu is Illumia's foodservice and nutrition platform. It helps food service operations across healthcare and higher education manage inventory, purchasing and receiving, menu operations, recipes, and production workflows in one system, giving foodservice teams what they need to operate efficiently and giving administrators visibility into food costs and operational compliance.

• Lead on-site and remote implementations of the NetMenu platform for complex, multi-site food production environments, driving project schedules and deliverables while maintaining quality standards.
• Develop and deliver customized training programs to kitchen and food service teams, translating best practices into client-specific workflows and ensuring strong adoption across all operational levels.
• Independently analyze client challenges and design solutions that optimize food production operations, including inventory management, purchasing workflows, menu operations, and recipe standardization.
• Collaborate with internal teams (Implementation, Project Managers, Database Services, FNS Integration) and external clients to troubleshoot complex issues, ensure seamless system integration, and drive operational improvements.
• Provide informal mentoring and technical guidance to Associate-level team members, contributing to their professional development and overall team capability.
• Maintain comprehensive project documentation, status reports, and implementation plans; communicate complex information clearly to stakeholders at all organizational levels.
• Contribute to revenue and billable utilization goals through consistent project delivery, client satisfaction, and scope management.
• Serve as a subject matter expert on NetMenu functionality, continuously expanding your knowledge and staying current on platform enhancements, industry best practices, and evolving customer needs.

WHO YOU WILL WORK WITH:

• External clients (foodservice directors, operations managers, kitchen staff, and executive leadership)
• Internal teams including Implementation, Project Managers, Database Services, FNS Integration Services, Sales, Support, Managed Services, and Associate-level Implementation Consultants

WHAT YOU'LL BRING:

• Bachelor's degree preferred, or 3 to 5 years of hands-on experience in food production, kitchen operations, foodservice management, or related food service leadership role
• Hands-on, current experience with Illumia's NetMenu platform or CBORD’s Food Service Suite, actively used in your role with demonstrated proficiency in key modules such as, items & recipe building, inventory management, purchasing, menu operations, or production workflows
• Deep, practical knowledge of food production operations including inventory management, purchasing and receiving, menu design and costing, production planning, and yield management across multiple sites or campuses
• Proven experience with foodservice software systems, process optimization, and the ability to translate operational requirements into system configurations and solutions
• Strong training and presentation skills with demonstrated ability to communicate complex operational concepts to diverse audiences (from kitchen staff to executive leaders)
• Excellent writing, communication, interpersonal, and human relations skills; ability to build trust and relationships with clients and internal partners
• Proven problem-solving abilities with experience analyzing operational challenges and designing practical solutions using judgment, experience, and best practices
• Strong project management skills; ability to lead multiple concurrent projects, manage timelines and deliverables, and adapt to changing client needs
• Demonstrated ability to mentor and guide less experienced team members; comfort serving as a resource and thought leader within the team
• Effective time management, decision-making, and organizational abilities
• Customer-first mindset with professional appearance and demeanor
• Advanced proficiency with Microsoft Office suite
• Ability to manage complex situations and stakeholder expectations effectively

ESSENTIAL FUNCTIONS OF THE JOB:

The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). These functions are the fundamental job duties required for successful performance.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless such accommodations impose an undue hardship on the organization.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may be added, removed, or modified at any time in accordance with business needs and applicable law.

WHAT IS GOOD TO KNOW:

Travel is required for this position and will fluctuate based on client needs and project timelines, typically ranging from 50% to 75%, with travel primarily occurring Monday through Thursday.

Home office-based when not traveling.

Valid driver's license required.

This position is classified as Exempt under the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws.

• Flexible time off to include paid holidays and volunteer time.
• Robust health, dental, and vision insurance plans on your first day of employment
• Comprehensive employee assistance program (EAP)
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance
• Flexible spending account (FSA) or health savings account (HSA)
• Matched 401(k)
• Employee stock purchase plan

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Illumia, LLC’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.