Implementation Consultant, EMEA

Fieldguide

San Francisco (CA)

Hybrid

GBP 60,000 - 95,000

Full time

3 days ago

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Benefits offered by this job

Competitive compensation with equity

Unlimited PTO

401k

Wellness benefits including therapy

Work from Home reimbursement

Flexible work schedules

Job summary

Fieldguide is seeking an Implementation Consultant to join our go-to-market team, driving onboarding for customers and ensuring rapid ROI. You will partner with Customer Success and broader GTM groups to deliver our Fieldguide Accelerator onboarding program and establish a scalable process for the EMEA region.

You will work closely with Engineering, Product, Design, Sales, and Enablement to translate customer needs into product roadmap insights, client-ready materials, and repeatable onboarding

Qualifications

At least 2+ years delivering risk advisory or technology risk engagements (SOC 1/2, ISO 27001, PCI, HIPAA or NIST).
3+ years in technology consulting, customer onboarding, or implementation at a top firm or high-growth startup.
Strong consulting skills helping complex orgs succeed as trusted advisor.
Project management proficiency: prioritize and manage multiple customers with minimal oversight.
Executive presence and ability to influence cross-functional teams.

Responsibilities

Build trust with customers and maintain regular engagement through all implementation phases.
Guide growth by outlining goals and activities to meet them; review progress regularly.
Build customer champions and expand Fieldguide knowledge.
Advocate for customers by coordinating with Engineering, Product, Design, Sales and Enablement; communicate needs internally.
Mitigate risks with proactive action plans and clear ownership.
Document progress with case studies, new use cases and success metrics.

Skills

Risk advisory

Technology risk

SOC 1/2

ISO 27001

PCI/DSS

HIPAA

NIST

Technology consulting

Customer onboarding

Project management

Executive presence

Bias towards action

Job description

About Us

Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cybersecurity, privacy, and financial audit. Put simply, we build software for the people who enable trust between businesses.

We’re based in San Francisco, CA, but built as a remote-first company that enables you to do your best work from anywhere. We're backed by top investors including Growth Equity at Goldman Sachs Alternatives, Bessemer Venture Partners, 8VC, Floodgate, Y Combinator, DNX Ventures, Global Founders Capital, Justin Kan, Elad Gil, and more.

We value diversity — in backgrounds and in experiences. We need people from all backgrounds and walks of life to help build the future of audit and advisory. Fieldguide’s team is inclusive, driven, humble and supportive. We are deliberate and self-reflective about the kind of team and culture that we are building, seeking teammates that are not only strong in their own aptitudes but care deeply about supporting each other's growth.

As an early stage start-up employee, you’ll have the opportunity to build out the future of business trust. We make audit practitioners’ lives easier by bringing together up to 50% of their work and giving them better work-life balance. If you share our values and enthusiasm for building a great culture and product, you will find a home at Fieldguide.

About the Role:

As an Implementation Consultant at Fieldguide, you will be an integral member of our go-to-market team, working directly with our Customer Success and greater Go-To-Market teams to make significant impacts on our customer’s adoption of our platform.

Reporting into our Director of Implemetation, you will provide new Fieldguide customers with seamless onboarding experiences built to maximize our customers’ return on investment quickly. Our unique onboarding program, Fieldguide Accelerator, is designed to be best-in-class and prioritize quick time to value. You will be responsible for delivering this program to new Fieldguide customers.

This is the founding Implementation Consultant role for Fieldguide's EMEA region — you will play a foundational part in building out our onboarding function internationally.

What You’ll Do:

Build trust with customers. Maintain regular engagement cadences with customers through all phases of their implementation, from sales handoff to value realization.
Guide growth. Create a plan that outlines the customer’s goals with implementing Fieldguide and activities needed to meet those goals. Maintain regular reviews during their onboarding process to track progress and adapt plans where necessary.
Build champions. Cultivate customer champions and grow their Fieldguide knowledge.
Advocate for the customer. Be the link between the customer and Fieldguide’s Engineering, Product, Design; Customer Enablement; Sales; and other cross-functional teams. Be aware of and communicate customer needs internally to help shape the product roadmap, internal processes, and future onboarding iterations.
Mitigate risks. Be proactive in identifying success risks and develop decisive action plans to mitigate them.
Measure and document progress. Document the value Fieldguide provides to our customers by detailing customer case studies, new use cases and success metrics. Track customer progress against their adoption map, and be able to plot customer value realization over time.

About You:

At least 2+ years of experience delivering risk advisory or technology risk engagements, including SOC 1/2, ISO 27001, PCI, HIPAA, or NIST assessments
AND/OR 3+ years in technology consulting, customer onboarding, implementation, or similar, at a top management consulting firm (preferred) or high-growth startup. Strong consulting skills helping complex organizations succeed, with proven results driving business value for customers as their trusted advisor.
You are a team player, and you are mission-first. You’re joining a hard-working team that trusts each other deeply. We won’t compromise on this.
Project management proficiency with proven ability to prioritize and manage multiple customers, projects and requests with little direct oversight. You are able to professionally problem-solve, while juggling several customers.
Executive presence and ability to influence change. Demonstrated history of communicating effectively with customers and across internal teams.
Bias towards action. You take ownership of projects end-to-end and see them through to completion, with minimal direction or oversight.

More about Fieldguide:

Fieldguide is a values-based company. Our values are: