Implementation Consultant

Samsara; United States; On-site; USD 66,261 - 100,227; Full time

Benefits offered by this job

Flexible remote model

Professional development stipend

Comprehensive health plans

Parental leave plans

Job summary

Samsara is looking for a Customer Success Manager to join their Mid-Market team. You will manage the deployment of IoT solutions for various clients, ensuring they derive value from Samsara's offerings. The ideal candidate will have 2-4 years of relevant experience, especially in a SaaS environment, and will possess excellent communication and relationship-building skills. The annual base salary ranges from $66,261.36 to $100,227.27 CAD, with comprehensive rewards and a supportive work culture.

Qualifications

• 2-4 years of experience in a senior Customer Success or account management role.
• Experience supporting or working with technical products.
• Strong consultative skills with experience in system implementations.

Responsibilities

• Manage deployment of Samsara technology to ensure quick time to value.
• Run training sessions and demonstrate technology to users.
• Track implementation progress and product adoption.

Skills

Customer-facing communication skills

Problem-solving

Relationship building

Project management

Education

Bachelor's degree from a 4-year institution

Job description

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy, including agriculture, construction, field services, transportation and manufacturing.

About the role

Samsara's Mid‑Market Customer Success team advises and guides our customers, ensuring they adopt Samsara and continuously gain business value from our products. In this role, you will be part of our Implementation team, responsible for helping Mid‑Market customers deploy and adopt our IoT solutions for their fleet and industrial assets. You will own the customer relationship and ensure a successful deployment of Samsara's solution. Your customers span the entire range of businesses that power our economy, including trucking and transportation, food and beverage, passenger transit, utilities, school buses and many others. This role requires exceptional customer‑facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day‑to‑day users.

You should apply if

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross‑functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper‑growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will

• Be on the front‑lines and ensure our customers increase the safety, efficiency and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to Mid‑Market customers, enabling customers to achieve quick time to value.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption and account health.
• Run training sessions, demonstrate Samsara's technology and work through challenges with executives and day‑to‑day users across numerous use cases.
• Juggle multiple customer engagements in parallel and work cross‑functionally to deliver an exceptional experience for our customers.
• Deeply understand the Samsara platform's capabilities and explain them to customers of all types.
• Champion, role‑model and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally.

Minimum requirements for the role

• 2‑4 years of experience in a senior Customer Success, account management or strategic consulting role. Mid‑Market SaaS experience preferred.
• This is a demanding position with high internal visibility that requires strong priority management and high emotional intelligence.
• Experience supporting or working with technical products.
• Excellent consultative skills with experience in end‑to‑end system implementations.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, product and engineering leadership, and day‑to‑day users of our software.
• Diplomacy, tact and poise under pressure when working through customer issues.
• Bachelor's degree from a 4‑year institution.

An ideal candidate also

• Has strong bias for action, the ability to think big, with insistence on high standards.
• Has experience serving a large and complex customer base in B2B SaaS.
• Thrives in an unstructured, fast‑paced, and change‑heavy environment.

Annual Base Salary

$66,261.36 – $100,227.27 CAD

Total Rewards

At Samsara, our compensation program delivers above‑market total compensation through a combination of base salary, performance‑based bonus/variable pay, and equity (for eligible roles) in a high‑growth public company. We also provide a flexible, employee‑led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age and other characteristics protected by law.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities.