Implementation Consultant

Levelpath; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Equity package

Commuter benefits

401k plan

Flexible PTO

Paid parental leave

Office amenities & team events

Job summary

Levelpath is seeking an Implementation Consultant to scale our platform, deliver customer value from day one, and support AEs with demos and pre-sales activities.

You will drive onboarding, implementation, and ongoing customer success, collaborating with product and engineering to translate feedback into actionable insights while improving processes across Zendesk and Salesforce.

Qualifications

• B2B SaaS experience in a fast-paced environment.
• Adaptability to thrive in a fast-paced setting.
• Travel availability when required.
• 6+ years in customer-facing roles (customer success, implementation, or solutions consulting).
• Strong written and verbal communication.
• Empathy, patience, and urgency in supporting customers.
• Ability to collaborate with product and engineering.
• Stellar organizational skills and process improvement experience.
• BA or BS required.
• Comfort managing multiple workstreams.

Responsibilities

• Support pre-sales with AEs and demos.
• Lead onboarding and implementation for Levelpath.
• Build relationships with customers.
• Advise on processes, assets, and systems (Zendesk & Salesforce).
• Develop product documentation and guides.
• Identify champions and stakeholders.
• Collaborate with sales to drive new solutions.
• Represent customer voices in product asks.
• Monitor adoption metrics to drive customer health.
• Translate customer feedback into actionable product input.

Skills

B2B SaaS experience

Customer-facing

Communication

Travel willing

Problem solving

Self-starter

Education

BA or BS

Tools

Zendesk

Salesforce

Job description

• We’re hiring a Implementation Consultant to help scale our platform and deliver value to customers from day one
• You’ll play a key role in the pre-sales process supporting AEs and demos, the onboarding and implementation process, and driving continuous customer value. This is an opportunity to join a a high-impact, customer-obsessed solutions team tackling procurement challenges head-on and play a critical role in our customer’s success
• Build deep, lasting relationships with our existing and future customers
• Advise and support the implementation of Levelpath to our customers
• Help plan, build, optimize, and scale our processes, assets, and systems (Zendesk & Salesforce) for serving enterprise accounts
• Develop best practice guides and product documentation to share with customers
• Identify champions and build relationships with key business stakeholders within accounts
• Drive new solution offerings to our customers by working directly with the sales team
• Bring new products to market by collaborating closely with the product & engineering team
• Represent the voice of your customers in product asks
• Drive and support customer health via adoption metrics
• Collaborate with customers to determine their success metrics and translate their feedback into actionable product feedback for our development team

Benefits

• 100% Medical, dental, and vision insurance
• Competitive compensation & equity package
• Commuter benefits
• 401k plan
• Flexible PTO & Paid Parental Leave
• Office amenities & team events

Qualifications

• B2B SaaS experience in a fast-paced environment
• Adaptability and ability to flourish in a fast-paced environment
• Availability for some travel – when the time comes to visit your customers!
• 6+ years of professional experience, including at least 4 years in a direct customer-facing role (customer success, implementation, or solutions consulting)
• Strong written and verbal communication skills
• Empathy, patience, and a sense of urgency when supporting customers
• Ability to communicate with stakeholders across product and engineering
• Demonstrated experience problem-solving with attention to detail
• Stellar organizational skills and experience improving processes
• Effective collaboration and self-starter mindset
• BA or BS
• Comfort in managing multiple workstreams