Implementation Consultant

American General Life Insurance Company; Houston (TX); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k) plan with company matching

Employee assistance program

Job summary

American General Life Insurance Company seeks an Implementation Consultant in Houston, TX. This role involves onboarding new plans and handling implementation events, providing consultative solutions. Candidates should have over 5 years of experience in project management within retirement plans, alongside strong communication skills.

The position operates under a hybrid working policy, allowing both in-office and remote work, and offers competitive benefits including health support and a 401(k) plan.

Qualifications

• Minimum of 5+ years of related experience.
• Extensive project management experience in retirement plans.
• Proficiency with software analysis and data handling.

Responsibilities

• Consult on implementation milestones with customers.
• Analyze operations aspects for service implementation.
• Lead project kick-off and weekly meetings.

Skills

Project management

Communication skills

Data analysis

Problem-solving

Education

Bachelor's degree in a related field

Job description

About the Role

As an Implementation Consultant you will join the Implementation Services New Business department and be responsible for the onboarding of new plans, transfer plans, and internal conversions.

You will lead all elements of implementation events and tasks, including scope analysis and coordination with multiple internal and external parties. You will act as a proactive and strategic consultant to our partners by communicating the implementation plan, including key objectives and solutions, scheduling, tracking, and reporting to all parties.

Responsibilities

• Consult internal/external customers on timing for implementation milestones and activities.


• Analyze and effectively communicate broader operations aspects to help influence decisions across departments for services being implemented.


• Work closely with the assigned Relationship Manager, Account Manager, and various internal business partners to ensure a smooth transition at the end of the project.


• Lead project kick‑off meetings and facilitate regularly scheduled weekly meetings with the plan sponsor, executive sales team, outside consultants, TPAs, vendors, and internal subject‑matter experts.


• Provide consultative solutions for best practices and ensure details are understood so that administrative processes and systems are established appropriately.


• Develop, communicate, maintain, and manage detailed project plans and timelines for account implementation projects.


• Identify and resolve issues that surface during the handling of all assigned duties; track and report implementation activity results in real time via internal implementation databases and reporting tools.


• Conduct lessons learned at the end of each implementation phase for continuous improvement purposes.


• Identify out‑of‑scope services and ensure they are approved and documented.


• Model customer service excellence within implementation.


• Assist in identifying training needs and lessons learned within the team.


• Contribute to capital projects initiatives as needed.

Qualifications

• Bachelor’s degree in a related field or equivalent combination of education and experience.


• Minimum of 5+ years of related experience.


• Extensive project management experience with solid knowledge of various retirement plans and related provisions.


• Excellent communication skills (verbal, written, interpersonal, and presentation).


• Proficiency with computer software; ability to analyze data, identify root causes, and develop solutions.


• Proven experience handling multiple priorities and problem‑solving with a solutions‑oriented demeanor.


• Ability to work independently within a team and make decisions while considering client requirements.


• Successful completion of relevant professional designation preferred (e.g., CEBS, ASPA) but not required.

Work Location

This position is based in our Houston, TX office and operates under a hybrid working policy, allowing colleagues to work both in office and remotely.

Benefits

• Health and wellness: medical, dental, vision, mental health support and wellness initiatives.


• Retirement savings: competitive 401(k) plan with dollar‑for‑dollar company matching up to 6% of eligible pay and an additional 3% company contribution.


• Employee assistance program: confidential counseling services.


• Matching charitable donations: 1:1 match up to $5,000.


• Volunteer time off: up to 16 hours annually.


• Paid time off: at least 24 days of PTO for eligible employees.

Equal Opportunity Employer

Corebridge Financial is committed to being an equal opportunity employer and complies with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job‑related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company also complies with all fair employment practices regarding citizenship and immigration status. Corebridge Financial is committed to providing reasonable accommodations to job applicants and employees, including accommodations for physical or mental disabilities or sincerely held religious beliefs. We will also consider qualified applicants with criminal histories, consistent with applicable law.