Implementation Consultant

Paychex; City of Rochester (NY); On-site; USD 48,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Paid time off

Job summary

Paychex is seeking an Implementation Consultant to onboard Paycor clients, guiding multi-product deployments and ensuring smooth transitions from existing HCM systems. You will serve as primary client contact, align requirements, drive milestones, test configurations, and collaborate with sales and support to maximize client value and retention.

This role emphasizes client focus, effective communication, and cross-functional teamwork to deliver successful implementations and lasting client

Qualifications

• Bachelor's Degree - Required.
• 1 year of experience in a client-facing position; prior implementation, project management or business to business sales experience a plus.
• Knowledge of human capital software preferred.

Responsibilities

• Coordinate the transition of new clients to Paycor product suite via effective client service and change management to ensure a smooth conversion.
• Act as the primary client contact throughout the implementation process; escalate needs and issues to business partners and management as appropriate.
• Establish strong client relationships with clear expectation-setting and mutual trust; ensure client requirements and business objectives are defined and understood by the project team.
• Proactively consult clients on best practices and necessary system and process changes to achieve milestones and goals.
• Work with non-client facing Implementation team members to ensure accurate database configuration.
• Test client data and Paycor configuration to ensure proper functionality; resolve data discrepancies from testing and initial production activity.
• Investigate, analyze and propose solutions for client issues; collaborate with leadership and Support to prevent recurring issues.
• Maintain accurate project status in Paycor project management software; provide real-time updates to stakeholders and mitigate risks.
• Conduct face-to-face and remote review sessions with new users; support Sales with technical expertise when needed.
• Transition clients to ongoing Client Services Support after successful implementation.

Skills

Client-facing experience

Project management

Sales experience

Education

Bachelor's Degree

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Overview

The Implementation Consultant is responsible for utilizing best-in-class implementation practices to onboard Paycor clients, spanning from single product delivery to multi-product, complex relationships. Regardless of complexity, the Implementation Consultant executes project tasks to ensure timely completion of key milestones, closely collaborates with team members to facilitate a thorough and accurate conversion, and provide consultative input on our products and services to effectively meet clients' business requirements. Successful Implementation candidates will demonstrate a dedicated focus to clients. More specifically, the ability to establish immediate rapport and connection, quickly understand clients' needs, and tactfully address challenges and concerns while driving the implementation forward. Additionally, they will possess demonstrated influencing skills to help clients understand and fully utilize the Paycor software to maximize their business productivity, client satisfaction, and ultimately retention.

Responsibilities

• Coordinate the transition of new clients from their existing human capital management software to the Paycor product suite; utilize effective client service and change management practices to ensure a smooth conversion.
• Act as the primary client contact throughout the client implementation process; elevate needs, issues, concerns to the business partners and management as appropriate.
• Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building. Ensure clients' requirements and business objectives are defined clearly that they are well understood by the entire project team.
• Proactively consult clients on best practices and necessary system and process changes to achieve implementation milestones and goals
• Work in coordination with non-client facing Implementation team members to ensure accurate database configuration
• Test client data and Paycor system configuration to ensure proper functionality and quality; resolve data discrepancies as a result of testing and/or initial production activity within the software.
• Investigate, analyze and recommend solutions for clients ' issues; collaborate with Implementation leadership and Technical Support staff to eliminate recurring issues
• Maintain accurate project status in Paycor project management software; provide real time updates as needed to project stakeholders; proactively identify and mitigate project risks
• Conduct face-face telephone/web-based system review sessions with new users
• Work closely with sales partners to ensure client expectations are being met; provide technical expertise to support the Sales team when needed
• Transition clients to ongoing Client Services Support resources upon successful implementation
• Other duties as assigned

Qualifications

• Bachelor's Degree - Required
• 1 year of experience in a client-facing position; prior implementation, project management or business to business sales experience a plus.
• Knowledge of human capital software preferred.
• - Required
• - Required
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• - Required

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $47,600.00 - $74,800.00 annually. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.