Implementation Consultant

Socket.dev; California (MO); Hybrid; USD 59,000 - 95,000; Full time

Benefits offered by this job

Flextime & recognition

Health benefits

Parental leave & fertility support

Job summary

ServiceTitan is seeking a Customer Success/Implementation Specialist to guide clients through a 5-week implementation, ensuring timely go-live and proactive risk management. You will lead live sessions, host check-ins, and coordinate materials to keep projects on track.

You will troubleshoot software/hardware issues related to ServiceTitan and integrated apps, while building strong customer relationships in a fast-growing SaaS environment.

Qualifications

• 2+ years of relevant experience preferred or Home Service industry knowledge.
• Strong troubleshooting and problem-solving skills.
• Experience with ServiceTitan software is a big plus.
• Exceptional project management with ability to multitask and maintain details.
• Strong customer relationship skills and high service standards.
• Familiarity with SaaS business models is beneficial.

Responsibilities

• Serve as a process and workflow-focused point of contact for customers during the 5-week implementation program.
• Prepare, update, and manage project management materials.
• Keep all customers on track to go-live within the agreed schedule.
• Manage risks that could delay go-live.
• Conduct live working sessions demonstrating best practices for go-live.
• Host office hours, 1:1 meetings, and group check-ins with the cohort.

Skills

Customer relationships

Troubleshooting

Critical thinking

SaaS familiarity

ServiceTitan experience

Tools

ServiceTitan software

Job description

Ready to be a Titan?

We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard-working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.

What you'll do:

• Serve as a process and workflow-focused point of contact for customers during 5 week implementation program

• Prepare, update, and manage project management materials

• Keep all customers on track to go-live within their agreed-upon schedule

• Manage various forms of risk that would prevent customers from going live within predetermined schedule

• Conduct live working sessions with customers, demonstrating best practices and critical features for go live

• Host open office hours, 1:1 meetings, and group check-in calls with your assigned cohort

• Troubleshoot software and hardware issues related to supporting ServiceTitan and integrated applications

What you'll need:

• At least 2+ years of relevant experience preferred or Home Service industry knowledge and experience

• Critical thinking skills with experience in troubleshooting software issues

• Experience with ServiceTitan software a big plus

• Exceptional project management skills; Proven ability to multi-task and manage multiple moving pieces at a time while paying strict attention to detail

• Exceptional customer relationship skills and a clear view on what constitutes excellent customer service

• Familiarity with SaaS business models a plus

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role isZone 1: $63,100 USD - $94,700 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WAZone 2: $59,000 USD - $88,400 USD Applicable for: All other US locations.International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.